Latvian Speaking Customer Support Online iGaming Department

The House of Mercier is a prominent recruitment agency dedicated to connecting talented individuals with exciting career opportunities worldwide. We are pleased to announce a new position for a Latvian Speaking Customer Support representative within our Online iGaming Department. In this crucial role, you will be the primary contact for our Latvian-speaking customers as they explore our engaging online gaming platform. Your fluency in Latvian will be vital for providing outstanding customer service and enhancing the overall user experience. This role is ideal for motivated individuals eager to thrive in the dynamic iGaming industry. Your responsibilities will include addressing customer inquiries, resolving issues, and promoting customer engagement with our diverse gaming products. If you are passionate about making a positive impact in a company that values excellence and innovation, then The House of Mercier is the right place for you.

Responsibilities

• Deliver quality customer support through live chat, email, and phone to our Latvian-speaking clientele.
• Respond to customer inquiries related to game rules, promotions, and account management quickly and effectively.
• Troubleshoot and resolve any technical issues customers may face while using our gaming platform.
• Provide knowledgeable assistance regarding our variety of gaming products and services to improve customer satisfaction.
• Assist customers with account creation, verification processes, and handling transactions such as deposits and withdrawals.
• Maintain thorough records of customer interactions and feedback to support ongoing service enhancements.
• Collaborate with team members and other departments to ensure a seamless customer experience across all platforms.

• Fluency in Latvian, both written and spoken; knowledge of English is an advantage.
• Previous experience in customer support, preferably in the iGaming or a related industry.
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Able to thrive in a fast-paced and high-pressure environment while maintaining a positive attitude.
• Strong problem-solving and analytical skills to efficiently manage customer inquiries.
• Familiarity with online gaming platforms and a genuine interest in the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to provide exceptional service to our customers.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...