Broker/Key Account Sales Support

Broker/Key Account Sales Support 

⏰ Monday – Friday (37.5 hours per week - hybrid)  

💰 £29,500 up to £35,000 (DOE) + Discretionary Company Bonus Scheme   

🌍Location : Oxford or Manchester

💖 Our perks   

• 🌏25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love. 
• 🤒 Private Medical - via vitality, with reward schemes paid for you and your family. 
• 🤒 Health cash plan - via health shield for employee's and children claiming money back for dental, optical, etc 
• 👍Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future. 
• 🥝Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit. 
• 🤟Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• 👌1 day volunteer day per year – an opportunity to give back to the community each year.
• ⭐Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme). 
• 🤧Paid sick leave – enhanced company sick pay.  
• 👨‍Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers. 

🚗 Oodle – who are we? 🚗   

Our mission is to be the UK’s simplest way to find and finance a great value used car. We want to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible as car buyers deserve oodles of car buying confidence!   

We are a team of 450 people located in Manchester, Oxford and London. Since 2016, we’ve supported 10,000’s of customers on their car buying journey and know 2025 is shaping up to be another exciting year!   

🙌 The Role & Team 

About The Role
The role of a Broker & Key Accounts Sales Support will be to remotely support the National Broker Manager and National Key Account Manager in the delivery of their sales and commercial growth targets.

You will be expected to proactively engage with the network of brokers/key accounts to increase finance applications and increase their conversion to written business. The role will deliver engaging and effective interactions with this portfolio of accounts, proactively and reactively reviewing proposal activity through the sales funnel. 

This role requires a strong relationship builder with proven experience in remote / telephone business development environment as you will directly manage a small portfolio.  The role will be the main point of contact for broker and key accounts maximising each opportunity and driving business growth.

Key responsibilities

• Remotely account manage a small portfolio of brokers, ensuring delivery of associated target.
• Support the National Broker Manager/National key account manager by resolving queries that are generated from the broker and key account channels
• Answer the main line & respond to queries via chatter, WhatsApp and email
• Create monthly reviews for brokers and key accounts to enable the National Broker Manager and National Key Account Manager to conduct effective and productive review meetings
• Respond to broker and key account requests for information or help, liaising with the National Broker Manager and National Key Account Manager as required
• Monitor proposal pipelines & keep these updated with current position and whether the business is proceeding. 
• Proactively review proposals that are conditioned and actively engage with broker and key accounts to convert these proposals to written business
• Update appropriate systems with notes and amendments where necessary, recording information accurately in line with the operational policies
• Build positive relationships with broker and key accounts professionally, personably and demonstrate the company values and behaviours
• Ensure compliance with all relevant procedures and polices
• Gather and provide dealer feedback to LP Ops, identifying any common friction points that impact customer outcomes
• Review processes periodically and when required, working with internal stakeholders to ensure efficiency and continuous improvements.

Knowledge, experience, skills, other attributes

• Ability to build effective relationships with internal and external business partners
• Ability to use systems, ie, salesforce, tableau effectively to create account management reports
• Working knowledge of underwriting systems, criteria and policy and a good understanding of the product, procedure and services provided by Oodle Car Finance
• Excellent time management skills
• Financial services background preferred with an understanding of the consumer duty requirements, AML/KYC and responsible lending
• Ability to handle and overcome objections
• Strong verbal and written communication abilities
• Ability to manage multiple accounts
• Good understanding of the digital marketplace that exists within our industry.
• High levels of enthusiasm
• Self-motivating and a desire for constant personal improvement
• An eye for detail and a creative approach to solving challenges faced
• Hardworking and team player with a ‘can do’ attitude

👩‍💻 Hiring Process   

• ☎️ Preliminary Interview (30 mins) 
• 📹 Face to Face Interview (1 hr) 
• 🏢 Stakeholder Interview (1 hr) 

💚 Our Values    

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.    

• Embrace being human – empathy and diversity make us stronger.  
• Strive for awesome – it’s awesome when we do better every day.  
• Everyone’s a builder – we’re in this together and we win as a team.  
• Bravely honest – we’re honest with ourselves and everyone else.  
• Think customer – they’re at the heart of everything we do. 

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.   

Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.  

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email careers@oodlefinance.com .

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