Director, Client Services

Remote role, anywhere in the US 

Open Sky Group is a dynamic and innovative global supply chain solution and consulting firm, strategically located near Raleigh, North Carolina. With an exceptional team of supply chain experts boasting an average of over 20 years of industry experience, we are dedicated to delivering unparalleled expertise across various cutting-edge software platforms, including WMS, TMS, and LMS.  

The Director, Client Services is a key member of the implementation team and provides support and leadership over the lifecycle of the project. This includes coordinating with external clients and resources as well as internal team members. The Director ensures projects are delivered in a timely fashion in accordance with project requirements. This role does not always have immediate supervisory responsibility but will be responsible for directing the work of others. This role is full-time, exempt, and reports to the VP, Client Services. 

Participate in all project meetings and activities including blueprinting, kick-off, conducting demos, and writing Statements of Work (SOWs). 

• Share best practices and be consultative to clients throughout the duration of the project, acting as subject matter expert. 

• Provide deliverable standardization and quality management including the production of System Requirements Document (SRD), Functional Specification Document (FSD), Product Requirements Specification (PRS), Technical Design Document (TDD), Integration Specification Document (IRD), etc. 

• Provide day-to-day coaching, guidance, and oversight to team members. 

• Complete and co-implement the configuration of the solution. 

• Produce regular status updates to internal and client teams. 

• Lead project meetings with clients. 

• Coordinate daily work for team members ensuring timely delivery. 

• Coordinate travel schedules for team members. 

• Participate in internal projects as required. 

• Participate in industry and marketing events as needed. 

• Continue to learn new skills and stay current with the technology used within the industry. 

Experience 

• Minimum of 6 years’ experience in BY WMS and supply chain consulting. 

• Minimum of 2 years’ experience leading enterprise-level software implementations. 

• Bachelor’s degree in supply chain management, computer science, engineering, or related equivalent. 

• Experience with BY WMS concepts and configuration. 

• Experience with other WMS software (Manhattan, HighJump, RedPraire, JDA, etc.) 

Work Location and Travel 

• Candidate must be authorized to work in the US. Can live anywhere in the US. 

• This is a home-based, full-time, exempt role. 

• This position requires the ability to travel up to 40% by airplane and/or car, with overnights.  

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• The employee is regularly required to talk and hear. 

• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

• This position requires the ability to occasionally lift, carry or pull office products and supplies, up to 40 pounds. 

Open Sky Group offers benefits including Health, Dental, Vision, Life & Disability Insurance, incentive compensation, a retirement savings plan with company match, as well as a flexible and fun work environment. 

Annual salary range: $120,000.00 - $170,000.00

The salary range information provided reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.