Clinical Supervisor

Hi, we're Oscar. We're hiring a Clinical Supervisor to join our Transitions of Care Team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Clinical Supervisor leads a clinical team. You will be both clinical and leadership support for the team and will drive goals and metrics for the clinical team to meet our goals while providing coaching and leadership. You will guide process improvement and escalate trends or concerns to appropriate team members. Additionally, you will build relationships with external health systems and vendors.

You will report to the Clinical Manager of Clinical Care Navigation.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $88,800 - $116,550 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Lead team and department meetings and participate in meetings with operations management and within the current department.
• Be a clinical expert and resource for the team and other departments.
• Promote team strategy to achieve department goals.
• Provide detailed feedback to members of the team and company to produce positive results.
• Lead continuous improvement activities that influence the improvement and development of a high performing team.
• Manage team's outcomes, monitor dashboards, and track operational goals, conducting root-cause analysis and constructing action plans when issues arise.
• Manage daily needs of the team, personnel issues, payroll and attendance. Monitoring and approving PTO and sick time.
• Help interview, hiring, and training.
• Provide coaching and support to the team to ensure development.
• Monitor QI and provide individual QI feedback to the team in 1:1's.
• Uphold and enforce Oscar policies that create accountability and agreement.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 3+ years of experience in a healthcare setting as a nurse or social worker.
• 1+ years of case management experience at a managed care plan or provider organization
• Active, unrestricted Nursing license (RN) in your state of hire and ability to obtain additional licensure as needed OR Masters in Social Work

Bonus Points

• 1+ year of previous leadership experience in a health care environment
• Working knowledge of Milliman Care Guidelines or familiarity with UM guidelines
• CCM certification
• BSN or LMSW/LCSW
• Bilingual in Spanish
• Proficiency navigating Excel, JIRA, and SQL