Operations Associate, Claim Design & Configuration

Hi, we're Oscar. We're hiring a Operations Associate, Claim Design & Configuration to join our Claims Design team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is responsible for designing, optimizing and implementing processes and improvements for configuring Oscar’s claims adjudication platform. This role identifies, scopes, builds, and implements solutions, with a focus on creating efficiency and scale through technology and automation. They will understand Oscar’s infrastructure, underlying logic, and data models, and will work cross-functionally to enable improvements of Oscar’s claim adjudication.

You will report to the Manager, Claims Design.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $98,400 - $129,150 per year. The base pay for this role in all other locations is: $88,560 - $116,235 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Designs and prioritizes operational processes by working cross functionally to gather business requirements and implementing process and technology-enabled solutions
• Leads and cross collaborates on iterative problem definition and technical design and scoping to build solutions with the end-user in mind
• Utilizes and analyzes data to independently drive business decisions, impact cross-functional strategy and develop KPIs to measure the effectiveness of your domain
• Proactively identify risks; responds to and resolves issues/errors/escalations through data-driven investigation to produce insights for short, medium, and long-term technology-enabled solutions
• Distills the requirements of new product and designs automated workflows to reduce manual work requirements
• Works with other team members to resolve issues, develop training, and create technical tooling to enable others
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• A bachelor’s degree or 4+ years commensurate experience 
• 3+ years experience in operations, health insurance, data analysis, engineering and/or consulting
• 3+ years experience using data software such as SQL or Python
• 3+ years experience in analytics & ability to derive insights from complex, broad datasets 
• 1+ years experience designing and improving workflows as well as standing up accompanying operating and technical procedures

Bonus Points

• Process Improvement or Lean Six Sigma training
• Experience with healthcare claims processing