Associate Manager, Social & Community

OUAI is a rapidly growing prestige brand reflecting Founder Jen Atkin’s simple philosophy – “Life is hard. Looking good should be easy.” Our product categories include hair care, body care, fragrances, supplements and merch. OUAI products are sold globally and can be found at key retailers including ULTA, Sephora, Target and Kohl’s, as well as online at our flagship site (www.theouai.com) and Amazon.

What’s it like to work here?

Our culture is driven by our brand ethos (fun, purposeful, and approachable) and our 5 Culture Codes. (1.) We Aren’t Afraid to Go First. (2.) We Don’t Compete, We Collaborate. (3.) We Ask Questions to Find the Best Answers. (4.) We Keep it Real, No Matter What. (5.) We Work Hard and Live Well.

Our flexible trust-based culture is rooted in respect, empathy, and compassion and is driven by employees who love doing great work and care deeply about the brand and each other.

The Role?

As part of our Social and Content Team, the Associate Manager of Social & Community
will be a creative individual and OUAI-obsessed. Reporting to the Sr. Manager, Social you will be involved in all aspects of social media strategy and planning, with a concentration on publishing, content creation, and growing our OUAI Fam through strong community management. Through balancing sales goals with brand values, engaging our community across all platforms, and activating new audiences with intention, you will ensure we continue to foster inclusivity and help our community win life their OUAI.

What You’ll Do:

• Expand @theouai community across all social platforms through strong community management, engaging in a positive and creative way that goes above and beyond to build brand affinity and support questions, concerns and feedback
• Assist in the planning and execution of OUAI organic social activity across all social platforms (Instagram, TikTok, YouTube, Pinterest, etc.) Daily management and posting on OUAI’s social platforms (Instagram, TikTok, YouTube, Pinterest, etc.)
• Monitor OUAI social channels, acting as the eyes and ears to our community, upcycling relevant info to key stakeholders Help create opportunities to surprise and delight our community to help build brand loyalty
• Assist in the development and execution of social media content across all platforms (Instagram, TikTok, YouTube, Pinterest, etc.)
• Assist in tracking analytics and key KPIs across all @theouai social platforms
• Partner with our communication team to identify organic fans of the brand for potential opportunities across influencer relationships, content creation and/or brand ambassadors
• Stay current on new social best practices, competitive activity and trends in community engagement

What You’ll Bring:

• 2+ years of experience in community management, communications, or social
• media
• The Culture Code we hope you will bring is “We ask questions to find the best answers”. This reflects a deep commitment to curiosity, learning, and improvement
• A passion and understanding of the OUAI brand and its mission
• Strong analytical background with the ability to spot trends and leverage insights
• Strong project management skills required
• Experience with social media scheduling and analytics tools (Dash Hudson, Tribe Dynamics, etc.)
• Willing to go the extra mile to make sure our community feels seen, heard and
• taken care of
• Exceptional written and verbal communication - can effectively own brand voice in all communications
• Please note this role is hybrid based in Los Angeles must be able to come into the office at least 2x a week

• Annual Base Salary Range is $65,000 - $75,000K (based on experience)
• Medical + Dental + Vision
• Unlimited PTO
• 25+ Paid Holidays
• Matching 401k program
• Quarterly OUAI Product Stipend + Employee Discounts
• Flex Fridays
• Employee HSA and FSA
• Charity matching and education reimbursement
• Hybrid work reimbursement
• Move Your OUAI (Exercise Reimbursement)