Director, Information Technology (IT)

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

About the Team

We are a team of hungry craftspeople, looking to improve the efficiency and lives of our customers. We know our end goal will take grit and perseverance to achieve, so we are looking for a leader to help steer the ship through all types of water. The ownership is tangible on this team - our customers' pain is our pain and their win is our win. 

You will be leading a team of IT professionals including help desk, IT administrators, project managers and facility professionals.  

The Role

As Director of IT, you will be responsible for internal IT systems, infrastructure, and the operations of the internal IT support team. You will own our internal enterprise applications and business systems to ensure we are optimally leveraging tools and technologies, in the context of our business strategy 

You will partner with business function owners to develop and execute a technical strategy that helps achieve our business goals, delivering on team objectives, reduce security risks, and drive end-user satisfaction, while maintaining reliable and effective operations and systems companywide. 

Location

We are open to this role being remote, in the United States. #LIRemote

• Develop and implement a comprehensive IT strategy aligned with the company’s business goals. 
• Partner with business leaders to identify and prioritize technology initiatives that drive growth and productivity. 
• Oversee Outreach’s internal Enterprise Cloud Application Portfolio working to ensure appropriate availability and operability of the systems. 
• Lead IT operations for all Outreach locations, ensuring superior employee experience as measured by user satisfaction surveys and internal SLAs. 
• Effectively manage IT-oriented projects organizing business requirements, timelines and scope, and timely delivery based on established milestones. 
• Manage the inventory of Outreach’s IT assets, ensuring budget compliance, and best practice. 
• Effectively communicate with stakeholders regarding the effectiveness and progress of business systems and enterprise applications, as well as IT projects and performance. 
• Efficiently manage Outreach’s global IT budget, anticipating for company growth as required. 

• Experience and aptitude in managing IT as part of a business strategy. 
• 5+ years of Enterprise Application management experience with responsibility for back and front office infrastructure including marketing, sales, customer support, finance, HR and operations. 
• 5+ years of IT team leadership experience. 
• Track record of scaling company business services for fast growth across multiple locations. 
• Detailed knowledge of IT operations processes and technology (i.e. Windows, Mac, servers, storage, networking, etc.) 
• Hands-on experience with Enterprise SaaS offerings including the Office 365 ecosystem, Google Workspace, Okta, Jira, Zoom, and Slack. 
• Experience leading globally dispersed and multi-office customer service delivery teams. 
• Excellent technical problem solving and troubleshooting skills. 
• Outstanding internal customer service skills. 

The annual base salary range for this role is $117,000.00-198,000.00 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.