Receptionist

About Us:

Parnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Receptionist to join our growing team! Apply today to learn why Parnall Law’s exceptional company culture, commitment to client service, and dedication to upholding our mission and values have earned us a place among Albuquerque’s best places to work year after year.

Job Details:

Position: Receptionist (Front Desk)

Job Type: Full-time-In Person

Location: Albuquerque, NM

• Health, dental, & vision insurance
• Life and long-term disability insurance
• 401(k)
• PTO/Select paid holidays
• Opportunities for community outreach
• A positive, fulfilling, caring environment where learning and growing are encouraged

• In-office health bar
• Annual company goal trip

• High school diploma or equivalent
• Office or customer service experience preferred
• Ability to work on-site

• Attendance at firm huddle every Monday at 8:00 am
• Attendance at mini huddles with Lead Tuesday through Friday at 8:00 am
• Transfer phones to/from Answering Service at 8 AM / 5 PM
• Answer phones by the second ring and direct caller to the person who can help them – or if unavailable, help them.
• Greet people at the door and offer them beverages/try to make them comfortable
• Prepare Daily Intake paperwork
• Scan, name and upload all mail, hand-deliveries, or faxes to SmartAdvocate daily
• Direct calls to the right person with as much efficiency and diplomacy as possible.
• Weed out unwanted callers.
• Provide prompt and courteous service for every caller and visitor.
• Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment.
• Posting all messages in SmartAdvocate promptly and accurately.
• Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.
• Uploading client photos to their case file

• Make sure water, coffee and other beverages are available for all meetings
• Clean/organize the reception area, copy room and conference rooms

• Assist Marketing or case workers with any mailings, when requested.

• Make general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc)

• Post case and provider information into SmartAdvocate

• Help out any team members when requested.

Parnall Law Firm is an Equal Opportunity Employer.