German Speaking IT Support Specialist - Athens

Patrique Mercier Recruitment FR is excited to offer the position of German Speaking IT Support Specialist, located in Athens. This role is ideal for individuals who are eager to utilize their language skills and technical expertise to assist clients. As a key member of our support team, you will provide exceptional assistance to German-speaking customers, ensuring their technical challenges are resolved efficiently.

Responsibilities

• Provide outstanding IT support to German-speaking clients via phone, email, and chat.
• Diagnose and resolve a variety of technical issues related to software and hardware.
• Educate customers on product functionalities, updates, and usage best practices.
• Document all support interactions and resolutions accurately within the CRM system.
• Collaborate with the technical team to escalate unresolved issues and contribute to service improvements.
• Follow up with customers to ensure satisfaction and that their issues have been completely resolved.
• Stay informed about new products and technological advancements to enhance support delivery.

• Fluency in German and English, with excellent communication skills, both written and spoken.
• Previous experience in IT support or a related technical role is preferred.
• Strong analytical skills and a proven ability to troubleshoot IT-related issues.
• Excellent customer service orientation and interpersonal skills.
• Familiarity with CRM software and remote support tools is a significant advantage.
• Able to manage multiple tasks and work independently in a remote or in-office setting.
• A passion for technology and a commitment to ongoing professional development.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks