Portuguese Speaking Customer Service for Fashion & Apparel Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative for the Fashion & Apparel Department. This role is perfect for individuals who are passionate about the fashion industry and eager to provide outstanding customer service to clients in this dynamic sector.

Responsibilities

• Deliver exceptional customer service to Portuguese-speaking clients through various channels, including phone, email, and chat, addressing their inquiries about fashion and apparel products.
• Assist customers with product selection, order placement, and tracking of purchases.
• Handle customer complaints and returns, ensuring solutions are provided promptly and professionally.
• Stay informed about current fashion trends and the company’s product offerings to provide accurate and relevant information to customers.
• Document all customer interactions and feedback for continuous service improvement initiatives.
• Work collaboratively with the sales and merchandising teams to enhance the overall customer experience.

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the fashion or retail industry.
• Strong communication skills and a customer-focused approach.
• Ability to manage multiple inquiries and maintain composure in a fast-paced environment.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A keen interest in fashion trends and the ability to provide styling advice is a plus.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks