Spanish Speaking Customer Support for Home Security & Alarm Systems Department

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for our Home Security & Alarm Systems Department. This role is perfect for individuals who have a passion for safety and security and are dedicated to providing exceptional support to Spanish-speaking customers.

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients regarding home security and alarm systems through phone, email, and chat.
• Assist customers with inquiries about product features, installation processes, and troubleshooting issues.
• Handle customer complaints and resolve issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and follow up on pending inquiries.
• Collaborate with technical support and installation teams to ensure customer needs are met swiftly and effectively.
• Educate customers on security best practices and the use of their security systems for maximum effectiveness.
• Gather customer feedback to support ongoing improvement in product and service quality.

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the home security or technology sector.
• Strong communication skills with a customer-first mindset.
• Technical aptitude to understand and explain security system functionalities.
• Proficient in using CRM software and standard office applications.
• Ability to handle multiple tasks with strong attention to detail.
• Flexibility to work varied hours, including evenings and weekends as necessary.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks