German Speaking Customer Care Specialist for Gaming Company - Remote in Greece

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Care Specialist to join a renowned gaming company in a remote position based in Greece. In this role, you will provide top-tier support to German-speaking gamers, assisting them with inquiries, troubleshooting issues, and ensuring an engaging gaming experience.

Become part of a passionate team dedicated to delivering excellence in customer service within the gaming industry!

Responsibilities

• Respond to customer inquiries related to gaming products, services, and technical support via chat, email, and phone.
• Provide accurate and timely solutions to enhance the gaming experience for users.
• Troubleshoot technical issues, guiding users through troubleshooting steps.
• Document customer interactions and feedback in the CRM system for future reference.
• Collaborate with other departments to resolve complex issues effectively.
• Stay up-to-date with company products, gaming trends, and industry developments.
• Achieve individual and team performance metrics while maintaining a high level of customer satisfaction.

• Fluency in German and English, with outstanding communication skills.
• Experience in customer service, preferably in the gaming or tech industry.
• Strong problem-solving skills and the ability to handle inquiries with professionalism.
• Proficient with computer systems, gaming software, and customer support platforms.
• Ability to work well under pressure and manage multiple tasks.
• Detail-oriented and dedicated to providing a positive customer experience.
• A passion for gaming and a good understanding of gaming culture.
• Positive attitude and enthusiasm for teamwork in a remote environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first month )