Czech Speaking IT/Customer Service Agent for a Large Technology Company - Hybrid

Patrique Mercier Recruitment PT is a renowned recruitment agency in Greece dedicated to connecting candidates with opportunities in their native languages across various sectors. We are currently seeking a Czech Speaking IT/Customer Service Agent for a large technology company, offering a hybrid working model. This role is ideal for individuals who are tech-savvy and passionate about delivering exceptional customer support. As a key member of the support team, you will assist Czech-speaking customers with their IT-related inquiries, troubleshooting issues, and providing guidance on products and services. If you enjoy problem-solving and helping others while working in a dynamic environment, we want to hear from you!

Responsibilities

• Provide top-notch IT and customer support to Czech-speaking clients through various communication channels.
• Assist customers with technical inquiries, troubleshooting, and software-related issues.
• Resolve customer complaints and provide effective solutions in a timely manner.
• Document customer interactions and technical issues for future reference and enhancement of service.
• Collaborate with technical teams to ensure efficient issue resolution.
• Stay updated on product offerings, technical updates, and industry trends to assist customers effectively.
• Provide feedback to management on common issues and potential improvements in service delivery.

• Fluency in Czech is essential; proficiency in English is required.
• Experience in customer service or technical support, preferably in the IT industry.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a hybrid environment and adapt to changing priorities.
• Familiarity with customer support tools and IT systems is a plus.
• Willingness to work flexible hours as needed.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.