Danish speaking Technical Support Representative - Remote in Greece

Patrique Mercier Recruitment PT is on the lookout for a dedicated Danish-speaking Technical Support Representative to work remotely from Greece. This role is ideal for those who have a keen interest in technology and excellent communication skills. As a Technical Support Representative, you will be the first point of contact for Danish-speaking customers, assisting them with their technical queries and delivering top-notch support from the comfort of your home.

Responsibilities

• Offer outstanding technical support to Danish-speaking clients via phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to our products.
• Guide clients on product usage, features, and best practices.
• Collaborate with technical teams to escalate high-level issues and enhance service processes.
• Document customer interactions and solutions in our support ticketing system.
• Stay informed about product updates and emerging technologies to provide informed support.
• Engage in continuous training and development opportunities to improve personal skills and team performance.

• Fluency in Danish, with strong verbal and written communication skills.
• Prior experience in technical support or customer service is preferred.
• Excellent analytical and troubleshooting skills.
• Ability to multitask and work effectively in a remote environment.
• Familiarity with technical concepts and troubleshooting methods.
• Experience with support software and CRM systems is a plus.
• A customer-centric mindset and a passion for helping others.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.