French speaking Technical Support Representative - Remote in Greece

Patrique Mercier Recruitment PT is seeking a skilled French-speaking Technical Support Representative to join our remote team based in Greece. This position is perfect for those who are passionate about providing excellent customer support and have a strong understanding of technical concepts. In this role, you will assist French-speaking customers with their technical inquiries, ensuring they receive the expert guidance they need.

Responsibilities

• Provide high-quality technical support to French-speaking clients through various communication channels, including phone, email, and chat.
• Identify, diagnose, and resolve a range of technical issues related to company products and services.
• Educate customers on product features and offer solutions to enhance their experience.
• Work collaboratively with team members to escalate complex issues to higher-level technical support.
• Document customer interactions and resolutions in the support ticketing system accurately.
• Stay up-to-date with product updates, industry trends, and best practices in technical support.
• Participate in training sessions and contribute to team knowledge sharing.

• Fluency in French, with excellent verbal and written communication skills.
• Previous experience in technical support or customer service is a plus.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively in a remote environment and manage time efficiently.
• Familiarity with customer service software and ticketing systems is desirable.
• A genuine desire to help customers and improve their satisfaction.
• Ability to work collaboratively with a diverse team.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.