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Dutch Speaking Customer Service Expert for Ecommerce platform - Remote in Greece image - Rise Careers
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Dutch Speaking Customer Service Expert for Ecommerce platform - Remote in Greece

Patrique Mercier Recruitment PT is delighted to present an incredible opportunity for a Dutch Speaking Customer Service Expert to join a leading Ecommerce platform, working remotely from Greece. In this role, you will be at the forefront of customer interaction, assisting Dutch-speaking clients with their inquiries, troubleshooting issues, and providing exceptional support throughout their online shopping experience. If you are passionate about customer service and have a keen interest in the E-commerce industry, this could be the perfect fit for you!


Responsibilities

  • Provide outstanding customer service to Dutch-speaking clients through various communication channels, including email, chat, and phone.
  • Troubleshoot and resolve customer inquiries related to orders, products, and website navigation efficiently.
  • Assist customers with their online shopping experience, providing personalized recommendations and support.
  • Handle and escalate customer complaints professionally, ensuring a satisfactory resolution.
  • Maintain accurate records of customer interactions and transactions for quality assurance and future reference.
  • Collaborate with team members to enhance service delivery and improve the overall customer experience.
  • Stay informed about product knowledge, promotions, and company policies to provide accurate information.
  • Fluency in Dutch and English is essential; knowledge of additional languages is a bonus.
  • Prior experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills with a customer-oriented mindset.
  • Detail-oriented with great organizational abilities.
  • Interest in E-commerce and familiarity with online shopping platforms is advantageous.
  • Must have a reliable internet connection and a suitable home workspace for remote work.

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses!
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

Average salary estimate

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TEAM SIZE
No info
LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 10, 2025

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