Bioinformatics Software Technical Support Scientist

Scale Biosciences, Inc. (“ScaleBio”) is an early-stage life sciences technology and tools company developing advanced single-cell solutions based upon the Company's highly parallelized way to barcode cells which allows for exponential scalability. Our mission is to democratize scalable, easy-to-adopt, extensible, cost-effective single-cell applications across a broad range of systems and sample types within the Life Sciences community.

At ScaleBio we have a shared mission built upon a demonstrated technology with long term investment commitments. We are seeking team members that have a passion for developing technologies that benefit the broader researcher community in the discovery of human biology. Such individuals should also have a strong interest in single-cell sequencing as a disruptive and enabling technology.

As the Bioinformatics Software Technical Support Scientist, you will be at the center of innovation that builds and maintains an optimal Customer Experience for Scale Biosciences products. This person will be pivotal in helping new customers install our ScaleBio SeqSuite and ensuring they understand and can troubleshoot their analysis pipeline to analyze their data.

• You will work directly with our customers to provide first-line bioinformatics and software support.
• Serve as a customer-facing expert on Scale Biosciences software and bioinformatics products providing timely and expert resolutions to issues and questions.
• Manage the issue escalation process.
• Hold peer-level consultations with scientists and bioinformaticians at top academic, research, and corporate institutions.
• Partner daily with in-house R&D scientists, computational biologists, and software engineers to provide timely resolution.
• Be the “Voice of the Customer” as a member of core product development teams.
• Distill, quantify, and actively represent customer feedback to internal teams.
• Use your “Customer Perspective” to advocate for the User Experience.
• Develop and maintain accessible software training material for internal and external training.
• Constantly learn new tools, algorithms, and analysis strategies being applied to Scale Biosciences data developed both in-house and in the community.
• Bioinformatics outreach, virtual and in-person participation in trade shows, seminars, and technical symposia.
• Remote members must be able to travel up to 20%, HQ based members up to 10%.
• Help wet-lab scientists analyze their data.

• You must be an effective communicator and have a sincere desire to provide great support for our customers.
• 4 years of Bioinformatics experience.
• Masters or PhD in Biology, Bioinformatics, Computer Science, or similar discipline or equivalent work experience.
• Bioinformatics teaching or training experience.
• Demonstrated experience implementing, troubleshooting and supporting bioinformatics software and pipelines.
• Diagnose and resolve technical issues related to software applications, APIs, databases, and integrations.
• Experience providing step-by-step solutions to customers via email, chat, or phone.
• Experience in UNIX/Linux environments, and scripting or programming experience.
• Experience deploying NextFlow software on HPC, Amazon AWS, and Google Compute Engine.
• Experience using/troubleshooting HPC issues (SGE, LFS, SLURM, etc).
• Familiarity with Next Generation Sequencing technologies (NGS).
• Growth mindset.

• Experience with Single Cell sequencing data.
• Experience performing transcriptome, epigenome and multi-omics single cell analysis including alignment, QC filtering and figure generation.
• Experience deploying software on AWS, Azure and GCP.
• Bioinformatics consultation experience including experimental design, statistical approaches, multi-omics integration, batch correction and basic machine learning applications.
• Experience in customer-facing support roles.
• Experience using Salesforce and other omni-channel Support Management platforms.
• Location: San Diego, CA.

Below is the salary range for this full time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience. 

Base Salary Range - $90,000 - $120,000 USD

ScaleBio provides competitive compensation, health and dental benefits, 401K retirement saving plan, state of the art laboratory facilities, and an exciting and innovative culture with the opportunity to enable a novel single cell technology. To learn more please visit our website www.scale.bio. ScaleBio is an equal opportunity employer committed to hiring a diverse and inclusive workforce.

Any and all communications regarding job openings will be communicated by a xxxx@scale.bio email address