Dutch Speaking Customer Service Leading Domestic Appliances - Remote in Greece - job 1 of 2

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Representative for a leading domestic appliances brand, with the role based remotely in Greece. If you are passionate about home appliances and committed to providing top-notch customer service, this position is perfect for you. You will serve as the primary point of contact for Dutch-speaking customers, assisting them with inquiries, concerns, and needs related to their domestic products. Join a dedicated team that values quality service and customer satisfaction, ensuring that every interaction is a positive one.

Key Responsibilities

• Provide exceptional customer support in Dutch, handling inquiries about product features, troubleshooting, and service requests for domestic appliances.
• Resolve customer complaints and issues efficiently, guiding them to the best solutions and ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
• Collaborate with technical teams to escalate complex issues that require specialized assistance and follow up on resolutions.
• Stay informed about the latest product offerings, promotions, and brand policies to ensure accurate information delivery to customers.
• Utilize empathy and active listening skills to understand customer needs and provide personalized service.
• Participate in ongoing training and development to enhance knowledge of products and improve customer service skills.

• Fluency in Dutch is required, along with strong communication skills in English, both written and spoken.
• Prior experience in customer service, preferably within the domestic appliances or retail industry, is highly desirable.
• Strong problem-solving abilities and a commitment to providing excellent customer experiences.
• Excellent communication skills, enabling you to interact effectively and build rapport with customers.
• Ability to manage time effectively and handle multiple inquiries in a remote work environment.
• Attention to detail and organizational skills for accurate record-keeping and inquiry management.
• A passion for home appliances and readiness to learn about new product technologies will be advantageous.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.