Italian Speaking IT Services Representative for Leading Tech Firm - Remote in GR - job 1 of 2

Patrique Mercier Recruitment PT is seeking an Italian Speaking IT Services Representative for a leading tech firm, offering a remote work opportunity based in Greece. This role is an exciting chance for individuals who are fluent in Italian and have a passion for providing exceptional customer service in the tech sector. As an IT Services Representative, you will be responsible for assisting our Italian-speaking clients with their technical inquiries and ensuring they receive the highest level of support as they utilize our innovative IT solutions.

Responsibilities

• Provide excellent technical support to Italian-speaking customers through phone, email, and chat.
• Effectively troubleshoot and resolve a wide range of IT-related issues and inquiries.
• Guide clients in using our products and services, ensuring a smooth and beneficial experience.
• Maintain detailed documentation of customer interactions and technical resolutions in the support system.
• Collaborate with internal teams to escalate and address complex technical challenges as necessary.
• Educate customers about new features, updates, and best practices to enhance their user engagement.
• Participate in ongoing training and development to maintain current knowledge of products and industry advancements.

• Fluency in Italian and a good command of English are required.
• Previous experience in IT support, technical support, or customer service is highly preferred.
• Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
• Excellent communication skills with a commitment to providing outstanding customer service.
• Familiarity with IT systems, applications, and helpdesk software is a plus.
• Ability to work independently in a remote setting while also being a team player.
• Willingness to adapt to flexible working hours, including evenings and weekends as needed.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

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# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

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