Service Desk Analyst

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Canada, Switzerland, Poland, Dubai, India, Singapore, China and Australia. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 190 people and is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. Javelin has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. We are committed to the wellbeing of our colleagues and organise various social evenings, sports clubs and lunchtime activities.  Our London office has on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

The Role

Javelin is looking for a Service Desk Analyst to join our London office, acting as a first point of contact for users seeking technical support. This role has come about after consistent Company growth and would suit someone who is self-motivated and willing to get involved as this role will grant you a range of opportunities to learn.  We are looking for someone with a proactive approach to troubleshooting and who can talk to people at all levels and abilities with a professional and warm approach. This is a fast-paced environment where the person would need to be able prioritise tasks depending on the situation.  A willingness to learn and self-drive is key to their success within this role. The individual must show a proactive approach to responding to user requests and finding solutions to problems, demonstrating the ability to see problems through to resolution.

Key Responsibilities Include:

• To assist and support users with day-to-day IT issues both within the office as well as users working remotely.
• To answer 1st and 2nd line support queries and investigate further where needed.
• Troubleshooting iOS devices, Laptops, desktops running Windows 10/11 and printers.
• Performing desk moves and moving equipment where required.
• Supporting MS Teams, Office 365, Azure AD, Active Directory, Group policies and more
• Troubleshooting Citrix, Bloomberg, Web Ice and various other applications.
• Assist with meeting room equipment where required.
• Work with and log issues with Third Party vendors and follow up on resolutions to issues.
• Keep company documentation up to date.
• Assist in all areas of IT where required.

• Good understanding of General IT and knowledge of Windows Operating Systems from previous work experience in an IT Support/Service Desk Analyst position
• Ability to multi-task and be resourceful
• Team player with good collaboration skills
• Ability to communicate to all levels of the business with confidence
• Keen to learn all areas of infrastructure beyond your current level of understanding
• Ability to prioritise tasks and keep people well-informed where you may require assistance.

• Annual discretionary bonus
• 25 days holiday
• Company pension scheme (10% company contribution)
• Private medical scheme with a range of additional wellbeing benefits
• Travel insurance
• Income protection
• Life assurance (5x salary)
• Bike2Work scheme including secure onsite storage and showers
• Season ticket loan
• Onsite top of the range gym
• Social environment with an onsite breakout area with a golf simulator, darts board, foosball table.