French Speaking Customer Support for Online Content Creators Department

Patrique Mercier Recruitment PT is excited to present an incredible opportunity for a French Speaking Customer Support representative in the Online Content Creators Department. Living by our mission 'With a new dawn comes your Next Job!', we are devoted to connecting exceptional talent with exciting career paths. In this dynamic role, you will be the voice for French-speaking online content creators, providing them with the assistance and support they need as they navigate our platform. This position offers a unique chance to work closely with creative individuals while enhancing their experience and leveraging your language skills in a vibrant environment.

Responsibilities

• Deliver outstanding customer support to French-speaking online content creators across various channels.
• Assist creators with inquiries related to platform features, content creation, and monetization strategies.
• Troubleshoot and resolve issues effectively to enhance creators' overall experience.
• Document all interactions with creators and provide feedback for continuous improvement.
• Collaborate with internal teams to ensure accurate information and effective solutions are provided.
• Stay informed about the latest trends in content creation and platform updates.
• Foster a supportive community among creators, encouraging collaboration and idea sharing.

• Fluency in French and English, both written and spoken.
• Experience in customer support, ideally in digital platforms or creative industries.
• Excellent communication skills with a passion for helping others succeed.
• Strong problem-solving abilities with a customer-first mindset.
• Familiarity with social media and content creation tools is advantageous.
• Positive attitude, adaptability, and eagerness to contribute to a thriving creator community.
• A genuine interest in online content creation and emerging trends.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors