French Speaking Customer Support For Online Content Creators

Patrique Mercier Recruitment PT is excited to offer a rewarding opportunity for a French Speaking Customer Support representative for Online Content Creators. Guided by our philosophy 'With a new dawn comes your Next Job!', we are committed to connecting talented professionals with fulfilling career paths. In this dynamic position, you will provide dedicated support to French-speaking content creators, assisting them in navigating our client’s platforms and services while addressing any inquiries or issues they may face. This role allows you to engage with a vibrant community of creators and contribute to their success in delivering engaging content. If you are passionate about enhancing customer experiences and supporting creativity, we invite you to become a part of our team!

Responsibilities

• Provide top-notch customer support to French-speaking online content creators.
• Assist creators with questions about platform features, account management, and troubleshooting.
• Resolve customer complaints and issues efficiently to maintain high satisfaction levels.
• Document customer interactions and share insights to help improve service delivery and platform functionality.
• Work collaboratively with cross-functional teams to ensure consistent support across the platform.
• Stay informed about updates and new features on the platform to offer accurate guidance to customers.
• Promote a supportive environment that encourages creativity and collaboration among content creators.

• Fluency in French and English, both written and spoken.
• Experience in customer service positions, preferably within online platforms or creative industries.
• Strong communication skills with a commitment to exceptional customer care.
• Ability to troubleshoot effectively and resolve customer inquiries in a timely manner.
• Familiarity with customer support systems and online community management is a plus.
• Strong organizational skills and an ability to multi-task in a fast-paced environment.
• A genuine enthusiasm for supporting content creators and promoting their work.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.