French Speaking IT Support Specialist - Athens - job 1 of 2

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a French Speaking IT Support Specialist to join our team in Athens! We are committed to connecting talented professionals with leading companies that appreciate their multilingual abilities. In this role, you will provide exceptional technical support to French-speaking clients across various industries, including technology, e-commerce, and telecommunications. Your expertise in resolving technical issues and delivering excellent customer service will be crucial in ensuring client satisfaction. If you are passionate about technology and enjoy helping others, we invite you to apply and grow your career with us!

Responsibilities

• Deliver high-quality technical support to French-speaking clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues efficiently and effectively.
• Maintain a high level of customer satisfaction by providing outstanding service.
• Accurately document all support requests and resolutions in the ticketing system.
• Assist clients with software installations, configurations, and updates.
• Collaborate with team members to escalate and resolve complex technical challenges.
• Educate clients on product features and best practices to enhance user experience.

• Fluency in French and strong proficiency in English.
• Experience in IT support or a similar technical role is preferred.
• Excellent problem-solving and analytical skills.
• Outstanding communication and customer service capabilities.
• Ability to work independently in a remote setting and collaboratively within a team.
• Familiarity with operating systems, software applications, and remote support tools.
• Experience in technology or related sectors is advantageous.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.