German Speaking Customer Service for Wearable Technology Company - Remote in GR

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative for a leading Wearable Technology Company, with the option to work remotely from Greece. As a customer service representative in this innovative sector, you will assist customers in navigating their impressive range of wearable technology products, ensuring that they receive the highest level of support and satisfaction. Your role will be integral to maintaining the company's reputation for excellence in customer service. If you are passionate about technology and eager to help customers experience the best that wearable tech has to offer, this position is for you!

Key Responsibilities

• Provide prompt and efficient customer support in German, addressing inquiries related to wearable technology products and services.
• Assist customers with product setup, troubleshooting, and usage inquiries, ensuring a seamless experience with the technology.
• Document all customer interactions clearly and accurately, maintaining detailed logs for reference and quality assurance.
• Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers throughout the process.
• Stay educated on the range of products to provide customers with accurate information and recommendations.
• Engage proactively with customers to ensure their needs are met and to foster long-term loyalty.
• Participate in training programs on customer service best practices and wearable technology advancements.

• Fluency in German and strong English communication skills, both written and spoken, are required.
• Previous experience in customer service, especially within the technology or wearable electronics industry, is preferred.
• Strong problem-solving abilities with a focus on delivering exceptional customer satisfaction.
• Excellent communication skills, with the ability to build rapport and trust with customers.
• Able to work independently in a remote setting while effectively managing time and tasks.
• Attention to detail and strong organizational skills for managing inquiries seamlessly.
• Enthusiasm for wearable technology and a desire to keep up with the latest trends is a plus; comprehensive training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.