IcelandicSpeaking Customer Service - Global Video Sharing Platform - Athens, GR

Patrique Mercier Recruitment PT is excited to announce an exceptional opportunity for an Icelandic Speaking Customer Service Representative to join a Global Video Sharing Platform based in Athens, Greece. This renowned platform is a leader in connecting creators and audiences worldwide, and your role will be vital in providing outstanding support to Icelandic-speaking users. If you have a passion for technology, digital media, and customer service, this position will allow you to leverage your skills and contribute to an enjoyable user experience. As you assist users with inquiries and issues, you will play a key role in maintaining the platform's reputation for excellence.

Key Responsibilities

• Provide high-quality customer support in Icelandic by addressing user inquiries related to the platform's features, accounts, and content.
• Assist customers with troubleshooting issues and guide them through various functionalities of the platform.
• Document all customer interactions accurately, maintaining up-to-date records for future reference and analysis.
• Collaborate with colleagues to escalate and resolve complex issues promptly and efficiently.
• Stay engaged with product updates and platform changes to deliver informed assistance to customers.
• Foster positive relationships with users by communicating proactively and addressing their needs effectively.
• Participate in training programs to further enhance your product knowledge and customer service skills.

• Fluency in Icelandic and proficient English skills, both written and spoken, are required.
• Prior experience in customer service, particularly within the tech or digital media sectors, is an advantage.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Exceptional communication skills, with the ability to engage effectively with a diverse customer base.
• Ability to work independently in a remote setting while managing tasks efficiently.
• Attention to detail and strong organizational skills for managing inquiries and maintaining accurate records.
• A genuine interest in video content and online media is preferred, though comprehensive training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.