Norwegian Speaking Customer Service Digital Payment Platform - Remote in Greece

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Service Representative to join a leading Digital Payment Platform in a remote role based in Greece. As a part of a dynamic and innovative team, you will provide essential support to Norwegian-speaking customers, helping them navigate the world of digital payments with ease. This position is perfect for individuals who are passionate about technology, thrive in a customer-oriented environment, and are eager to assist others in achieving seamless financial transactions.

Key Responsibilities

• Deliver exceptional customer support in Norwegian by addressing inquiries related to the digital payment platform and its features.
• Assist customers with account setup, troubleshooting issues, and facilitating financial transactions effectively.
• Document customer interactions accurately, maintaining thorough records for quality assurance and future reference.
• Collaborate with internal teams to escalate and resolve complex inquiries, ensuring customers receive timely and effective solutions.
• Stay informed about current products, services, and industry trends to provide informed assistance and recommendations.
• Proactively engage with customers to ensure their needs are met and they are fully satisfied with the services provided.
• Participate in ongoing training sessions to enhance your skills and knowledge about the platform and digital payment trends.

• Fluency in Norwegian and proficient English communication skills, both written and spoken, are essential.
• Previous experience in customer service, particularly in the fintech or digital payments sector, is preferred.
• Strong problem-solving abilities with a focus on achieving customer satisfaction in all interactions.
• Excellent communication skills, with the capacity to build rapport and engage effectively with a diverse range of customers.
• Able to work independently in a remote environment while managing time and responsibilities efficiently.
• Attention to detail and strong organizational skills for managing inquiries and maintaining accurate records.
• A genuine interest in digital payment technologies and financial solutions is an advantage; however, comprehensive training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.