Norwegian Speaking Customer Service Global Video Streaming Portal - Remote in GR

Patrique Mercier Recruitment PT is delighted to present an exceptional opportunity for a Norwegian Speaking Customer Service Representative to join a Global Video Streaming Portal in a remote role based in Greece. As a leader in the entertainment industry, this platform provides viewers with access to a vast library of content that caters to diverse tastes and preferences. In this impactful position, you will assist Norwegian-speaking subscribers, ensuring they receive top-notch support as they enjoy their favorite shows and movies. If you are enthusiastic about online media and customer engagement, this role is perfect for you!

Key Responsibilities

• Provide outstanding customer service support in Norwegian by addressing inquiries related to the streaming portal, including account management, content access, and technical issues.
• Help customers navigate the platform effectively, ensuring they have a seamless user experience.
• Accurately document customer interactions, providing detailed records for follow-up and further analysis.
• Collaborate with internal teams to escalate and resolve complex issues, maintaining open lines of communication throughout the process.
• Stay informed about platform features, new content releases, and promotional offers to effectively inform customers.
• Engage proactively with users to enhance their experience and encourage feedback on the platform.
• Participate in training programs to continually improve service skills and product knowledge.

• Fluency in Norwegian and strong English communication skills, both written and spoken, are required.
• Previous experience in customer service, preferably in the entertainment or technology sector, is a plus.
• Strong problem-solving skills with a focus on delivering customer satisfaction.
• Excellent verbal and written communication skills to engage effectively with a diverse clientele.
• Able to work independently in a remote environment while managing time effectively.
• Attention to detail and strong organizational skills for managing inquiries and documentation.
• A genuine enthusiasm for video content and streaming services is advantageous; comprehensive training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.