Norwegian Speaking Technical Customer Support - Remote in Greece

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a Norwegian Speaking Technical Customer Support position available for remote work from Greece. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional customer service. As a key member of our support team, you will be responsible for assisting Norwegian-speaking clients with their technical inquiries and issues related to a variety of products and services.

Responsibilities

• Provide high-quality technical assistance to customers via phone, email, and chat in Norwegian.
• Diagnose technical issues and guide customers through troubleshooting steps.
• Create and manage support tickets, ensuring timely follow-up and resolution of customer queries.
• Educate customers about product features and best practices for utilization.
• Collaborate closely with other teams to escalate and resolve complex issues in a timely manner.
• Document customer interactions and feedback to improve service quality.
• Stay updated on technical knowledge and industry trends to provide accurate support.

• Fluency in Norwegian (both spoken and written) and strong English communication skills.
• Prior experience in customer support or technical support roles is preferred.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Strong interpersonal skills and the ability to work collaboratively in a team.
• Understanding of technical concepts and the ability to learn quickly.
• Experience with helpdesk software and ticketing systems is desirable.
• Ability to work effectively in a fast-paced remote environment.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.