Spanish Speaking Customer Service for the Top Electronics Company - job 1 of 2

Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Spanish Speaking Customer Service Representative for one of the top electronics companies in the world. This role is ideal for individuals who are passionate about technology and customer engagement. As a key member of the customer service team, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to a wide range of electronic products. If you have a knack for problem-solving and enjoy helping others, we invite you to join our team and contribute to delivering outstanding service in the electronics domain!

Key Responsibilities

• Assist Spanish-speaking customers by providing clear and accurate information about electronic products and services.
• Handle customer inquiries, resolving issues and complaints efficiently to ensure high levels of satisfaction.
• Document all customer interactions in the CRM system, maintaining accurate records for future referencing.
• Collaborate with technical support teams to address complex customer issues effectively.
• Stay updated on product knowledge and industry trends to provide informed support to customers.
• Engage actively with customers to understand their needs and suggest appropriate solutions.
• Participate in training sessions to improve skills and product knowledge continually.

• Fluency in Spanish, along with strong English communication skills, both written and verbal, is essential.
• Previous experience in customer service, particularly in the electronics or technology sector, is preferred.
• Strong problem-solving skills and a customer-first approach to service.
• Excellent communication and interpersonal skills, enabling effective interaction with diverse customers.
• Able to work efficiently in a fast-paced environment while managing multiple inquiries.
• Attention to detail and strong organizational skills for maintaining accurate customer records.
• A keen interest in electronics and a willingness to learn about new products and technologies are highly valued.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors