Spanish Speaking e-Cigarette Customer Support

Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a Spanish Speaking e-Cigarette Customer Support representative. Embracing our motto 'With a new dawn comes your Next Job!', we are dedicated to bridging talented individuals with innovative career opportunities within the thriving realm of vaping and e-cigarettes. In this engaging role, you will provide comprehensive support to Spanish-speaking customers, guiding them through inquiries about products, usage, and troubleshooting-related issues. Your passion for customer service will be crucial in fostering customer loyalty and satisfaction as you assist users in navigating their e-cigarette experience. Join our dynamic team and make a positive impact in a rapidly growing industry!

Responsibilities

• Deliver expert customer support to Spanish-speaking clients regarding e-cigarette products and services.
• Assist customers with product inquiries, usage instructions, and troubleshooting issues effectively.
• Handle customer complaints with professionalism and strive for quick resolutions to ensure satisfaction.
• Document customer interactions accurately to maintain an updated database and improve service quality.
• Collaborate with product teams to provide insights from customer feedback for future product development.
• Stay current on e-cigarette products and trends to provide customers with informed support.
• Promote a positive and engaging environment for customers exploring e-cigarette options.

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the vaping or e-cigarette industry.
• Strong communication skills and a focus on customer satisfaction.
• Excellent problem-solving abilities and the ability to independently address customer issues.
• Familiarity with customer support software and CRM systems is advantageous.
• Ability to work in a fast-paced environment while managing multiple customer inquiries.
• Enthusiasm for vaping and a willingness to stay informed about industry developments.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.