Care Plan Specialist (US-based Healthcare Provider)

Work Arrangement: Fully remote, Monday to Friday, with flexibility to address urgent patient inquiries as needed.

Job Type: Full-time, Independent Contractor.

Salary Range: TBA

Work Schedule: 40 hours per week, 8:00 - 5:00 PM PST or 9:00 - 6:00 PM PST

Locations: Remote, open to candidates worldwide with availability during Pacific Time hours.

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The Company is the leading healthcare provider dedicated to delivering advanced, personalized care for individuals suffering from chronic headaches and migraines. Its mission is to offer compassionate, expert-driven treatment through a holistic, patient-centered approach, improving the quality of life for those affected by debilitating headaches. Built on empathy and expertise, the team is committed to making a lasting difference in our patients' lives while fostering a supportive and understanding environment.

Role Overview:

As a Care Plan Specialist, you will manage patients’ prescription amounts and care plan documents, guiding them through their treatment journey and ensuring seamless, compassionate support. This role requires a deep understanding of patient needs, efficient management of treatments and dosage documents, and a proactive approach to improving patient experiences.

Key Responsibilities:

• Patient Intake & Documentation
• Conduct initial patient assessments, recording symptoms and concerns.
• Accurately transcribe physician notes, diagnoses, and treatment plans.
• Maintain up-to-date and compliant medical records.
• Document key patient details into Haven Headache’s care plan system.
• Work with physicians to ensure accurate and thorough patient documentation.
• Care Plan Management & Patient Support
• Assist in creating and updating personalized care plans.
• Follow up with patients post-appointment to track treatment adherence.
• Educate patients on medications, lifestyle changes, and preventive care.
• Gather patient feedback to enhance care and support services.
• Coordination & Compliance
• Collaborate with physicians, nurses, and admin staff for seamless care.
• Handle insurance documentation, prior authorizations, and billing inquiries.
• Ensure compliance with healthcare regulations and quality standards.
• Medical & Administrative Team Coordination
• Keep patient records updated, especially after treatment changes.
• Ensure timely responses to patient inquiries and operational efficiency.
• Support insurance and billing teams in assisting patients with claims.

Immediate Tasks (1st Week):

• Learn the company's care plan system and documentation process.
• Start managing and updating care plans, ensuring accuracy in dosages and prescriptions.
• Understand how the care plan system functions within Google Docs.
• Convert doctor’s notes into structured, well-organized care plans.
• Aim for a 30-minute turnaround time per care plan (some may take up to an hour).

Requirements

Must-Haves:

• Experience: 2-3 years in patient navigation, healthcare coordination, or medical records management.
• Healthcare Knowledge: Familiarity with medical terminology, patient care processes, and documentation best practices.
• Attention to Detail: Strong accuracy in medical documentation and formatting.
• Critical Thinking: Ability to recognize when to escalate concerns to physicians.
• Adaptability: Comfortable with evolving processes and ambiguous situations.

Nice-to-Haves:

• Pharmacy Background: Preferred over nursing for stronger familiarity with medications.
• Electronic Health Records (EHR) Expertise: Experience managing patient records in EHR systems.
• Care Plan Documentation: Ability to create and maintain legally compliant care plans.
• Future Growth Potential: Interest in expanding into broader operational roles over time.

Compensation Package:

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl