Customer Success Representative (AI Tech StartUp)

Description

Work Arrangement: 9 to 5 EST.

Job Type: Full-time, Independent Contractor.

Salary Range: Up to $1,300 per month.

Work Schedule: 40 hours per week.

Locations: Remote, open to candidates in Philippines.

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in add

About the Company:

This company is revolutionizing the construction industry with a cutting-edge SaaS solution that empowers contractors in the US market to estimate costs, manage projects efficiently, and scale their businesses with confidence. They are committed to innovation, user-centric design, and creating meaningful solutions that drive success in the construction sector.

Role Overview

We are looking for a proactive, empathetic, and technically adept Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary point of contact for users, ensuring they have a seamless and positive experience. You’ll be responsible for addressing inquiries, troubleshooting technical issues, and fostering strong relationships with our user base. The ideal candidate is a multitasker who thrives in a fast-paced environment and is unafraid to take initiative when solving problems.

Key Responsibilities:

• Act as the first point of contact for customer inquiries, providing timely and effective support via Slack, Intercom, or other communication channels.
• Troubleshoot technical issues with confidence and work cross-functionally to resolve them promptly.
• Jump on video calls when necessary to provide real-time assistance and build trust with users.
• Maintain high responsiveness, ensuring all customer concerns are addressed quickly and accurately.
• Collaborate with internal teams to identify trends in customer feedback and improve the overall user experience.
• Provide guidance and resources to customers to help them maximize the value of our product.
• Document and update FAQs or troubleshooting guides based on user interactions.

Must Have:

• Excellent written and spoken English communication skills.
• Experience using Slack and Intercom (highly valuable).
• Technical troubleshooting skills with the ability to learn and adapt quickly to new systems.
• Confidence and professionalism when conducting video calls with users.
• Strong multitasking abilities, able to manage multiple conversations and tasks simultaneously.
• A curious mindset with a drive to continually learn and improve.

Nice to Have:

• Prior experience in customer success or a similar customer-facing role.
• Familiarity with SaaS products and basic technical workflows.

Benefits

• Competitive Salary: Up to $1,500 per month.
• Direct Mentorship: Grow through guidance from international industry experts.
• Learning & Development: Ongoing access to resources for professional growth.
• Global Networking: Work and connect with professionals around the world.
• Work-Life Balance: Flexible hours that support a healthy work-life balance.

Our Recruitment Process

1. Application
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.