Technical Solutions Associate, Product

Founded in 2018, Persona is a 250-person tech startup based in San Francisco, backed by Index Ventures, Coatue, Founders Fund, and First Round Capital. Persona offers flexible building blocks that help businesses fight fraud, stay compliant, and build trust among their customers. For example, Coursera uses Persona to ensure the right person is earning each degree, OpenAI uses Persona to prevent the misuse of ChatGPT, and Lime checks the ages of customers before they ride electric scooters or bikes. To learn more, check out this short video.

Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers? As a Technical Solutions Associate, you’ll have the opportunity to leverage your technical background to address complex business and technical challenges. In this role, you’ll develop both business and customer-facing acumen while working directly with team members to deliver impactful solutions. Beyond providing day-to-day support, you’ll work closely with product and engineering teams, acting as a vital bridge between technical and customer-facing functions. If you’re excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you.

• Someone with 1-3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer, Data Scientist) looking to build lasting relationships with customers
• Someone curious to learn the ins and outs of a highly technical product 
• Someone looking to level up their career alongside some of the brightest minds in the industry

• Technical challenges: You’ll learn how to own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment for our customers ranging from startups to Fortune 10 companies.
• Dynamic business exposure: You will be exposed to various facets of our growing business. You will collaborate with teams across the organization, including Product, Engineering, and Sales, gaining a broad understanding of how different functions work together.
• Business growth partnerships: You will partner with members of our Post-Sales & Sales teams to help solve problems and drive business results. You’ll understand how to prioritize features and solutions that will help us win new business from startups to Fortune 10 companies. 
• Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.
• Mentorship and growth: You will receive 1:1 mentorship directly from a member of our post-sales/sales team, allowing you to learn from seasoned professionals and develop the skills needed for a successful career in the tech industry.
• Professional development: You’ll build relationships with Persona’s executives, who are former Square, Dropbox, and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for career advancement across teams.

• Experience: You have 1–3 years of experience in a technical role (e.g., Software Engineer, Forward Deployed Engineer, Data Scientist)
• Curiosity: You have a passion for learning and embracing new challenges
• Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
• Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
• Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences 
• A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment
• Willingness to travel: You are open to traveling up to 25% of the time for customer engagements

Location and Travel

This is a full-time position based in our HQ in downtown San Francisco. Our in-office days are Tuesday - Thursday, with the option to work from home on Monday and Friday. Many associates are expected to transition into full-time positions after completing team rotations. This position may also include up to 15% travel.

Benefits and Perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, mental health days, family planning benefits, professional development stipends, and wellness benefits, among others.

At Persona, we believe in people above all else. We strive to create an inclusive environment where everyone's contributions are valued and their growth is supported. We're honored to be recognized as one of Fortune's 2023 Best Medium Workplaces, a testament to our commitment to fostering a world-class team. You can read what it’s like to work at Persona on Glassdoor.