Website Support Specialist

About this role

The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions. Your role involves direct communication with customers primarily via email; however, screenshares/calls are expected upon request. Solid foundations in web design (specifically WordPress) and strong customer service skills are essential. This position is perfect for someone who thrives in a dynamic environment, is proactive in problem-solving, and can handle multiple tasks efficiently while maintaining a world-class customer experience.

• Leverage web design and hosting expertise to resolve website and related digital marketing support requests for clients post-launch, primarily using WordPress CMS
• Actively listen to customers, investigate issues, explain technical concepts, and communicate action items clearly while using strong written and verbal communication skills
• Learn and uphold the standards of the PetDesk Marketing brand while adapting to process changes and collaborating with several cross-functional teams, all with the common goal of supporting our veterinary client’s digital presence
• Make a tangible impact on a growing team by identifying improvement opportunities about digital marketing service offerings and partner with leadership to strategize and implement alternatives
• Join a team of enthusiastic pet lovers who collaborate to exceed customer expectations with strong communication, fulfillment of requests, and compliance with internal processes

• 1 year of WordPress web design experience with a project portfolio that showcases abilities
• Basic knowledge of domain registrars, DNS management, and website hosting platforms
• Demonstrate exceptional attention to detail by ensuring pixel-perfect asset placement, consistent styling, and seamless user experience across all devices
• Strong customer-facing written and verbal communication skills that demonstrate empathy, curiosity, and authenticity in every interaction, exhausting all options to resolve inquiries as quickly and effectively as possible
• Exceptional organization, prioritization, time management skills, and is comfortable managing multiple tickets at a time in a fast-paced environment
• Proven problem solver with creative/innovative ideas and an ability to communicate technical issues clearly and concisely

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5% 
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available 
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 13 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, Petvisor supports more than 10,000 veterinary clinics, over 400 grooming facilities, and serves over 20 million pet parents worldwide.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Notice at Collection to Applicants Residing in California

Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.