CDM Nurse Navigator (RN or LPN) - Palliative Care

As a CDM Nurse Navigator (RN or LPN) at Phoenix Home Care and Hospice, your responsibilities will include connecting with patients for consistent face-to-face encounters, managing your CDM caseload, making referrals for necessary homecare services, documenting each patient visit professionally, and collaborating with community healthcare partners. Educating patients on palliative and hospice care services is also a crucial part of the role, ensuring that they understand the benefits and goals associated with these care plans.

To apply for the CDM Nurse Navigator position at Phoenix Home Care and Hospice, you must possess an active Missouri or Compact RN or LPN license. Additionally, having an active driver’s license is necessary. Experience in hospice or home health settings is preferred, as it equips you with vital skills to support patients effectively through their healthcare journeys.

New CDM Nurse Navigators at Phoenix Home Care and Hospice can expect comprehensive orientation and training tailored to their needs. Upon joining, you will be assigned a mentor who will guide you through the onboarding process and beyond. This supportive environment ensures that you have the resources and assistance necessary to thrive in your new role while contributing positively to patient care.

Phoenix Home Care and Hospice offers a strong benefits package to CDM Nurse Navigators, which includes multiple major medical plans (medical, dental, and vision), flexible scheduling, competitive pay, and paid mileage. Additional perks include PTO, a 401K plan, and a commitment to fostering a motivational work culture that values equity, diversity, and inclusion.

The CDM Nurse Navigator plays a pivotal role in patient care at Phoenix Home Care and Hospice by guiding individuals through complex healthcare decisions. By providing education on disease progression and available treatment options, you empower patients and their families to make informed choices that uphold their personal values and goals, ultimately enhancing their quality of life during challenging times.

When addressing this question, highlight specific cases where you supported patients with chronic illnesses. Discuss the strategies you used to educate patients about their conditions and the resources you connected them with. It's a great opportunity to showcase your understanding of disease management and patient-centered care.

Explain your organizational methods, such as using charts or software to track patient needs and visits. Discuss how you assess urgency based on patient condition and how you ensure that you provide timely care to those who need it most.

Use this question to demonstrate your problem-solving skills. Detail a specific challenge, how it impacted your patient or team, and the steps you took to resolve the issue. Emphasize your communication and collaboration with team members and patients to find solutions.

Discuss your interpersonal skills, emphasizing the importance of empathy and active listening. Share techniques you use to connect with families and instill trust, making it easier for them to open up about their concerns. Real-life examples will strengthen your response.

Describe your approach to maintaining accurate and detailed records following each patient interaction. Mention the importance of timely documentation for communication with healthcare providers and continuity of care, ensuring compliance with regulations and quality standards.

Explain your understanding of palliative care as a holistic approach to enhancing quality of life for patients with serious illnesses. Discuss how it complements curative treatments and how essential communication is in discussing these options with patients and families.

Indicate that you approach sensitive discussions with compassion and professionalism. Share strategies for managing your own emotions while providing care and support, highlighting your ability to remain calm and empathetic during tough conversations.

Talk about how you initiate communication with physicians, social workers, and community service providers. Share your methods for ensuring everyone is on the same page regarding patient care plans, including regular meetings or updates.

When answering this question, provide a clear summary of a case where you created and executed a care plan successfully. Discuss the patient's unique needs, how you assessed them, and the outcomes of your interventions, emphasizing the collaboration involved.

Share what inspires you most about working in palliative care. This could be related to personal experiences, passion for patient advocacy, or the desire to support families during vulnerable times. Authenticity will resonate well with the interviewer.