Veterinary Customer Service Representative

About Us:

At Phoenix Road Animal Hospital, we believe in delivering exceptional veterinary care with compassion, respect, and a personalized touch. As a cornerstone of the South Haven community, our general practice hospital is proud to serve pets and the people who love them. We are seeking a Client Service Representative (CSR) who thrives in a fast-paced, team-focused environment and shares our commitment to providing an excellent client and patient experience.

Position Summary:

The Client Service Representative (CSR) is the first and last point of contact for our clients and patients. You’ll play a vital role in setting the tone for the entire visit — in person and over the phone — and ensuring every interaction is warm, organized, and efficient. If you love animals and people, are detail-oriented, and enjoy making a difference every day, we’d love to meet you.

Key Responsibilities:

• Greet clients and patients warmly upon arrival and foster a welcoming atmosphere.

• Answer multi-line phones, schedule appointments, and manage daily appointment flow.

• Accurately check clients in and out, process payments, and provide invoices.

• Maintain client records and ensure accurate data entry in the practice management system.

• Communicate effectively with veterinary team members regarding client and patient needs.

• Educate clients about basic services, hospital policies, and general pet care information.

• Assist with clerical duties including email, faxing, record requests, and supply orders.

• Maintain cleanliness and organization of the reception area and lobby.

• Support a positive team environment by communicating respectfully and proactively.

Qualifications:

• High school diploma or equivalent required.

• Previous customer service experience (preferably in a veterinary or medical setting).

• Strong communication and organizational skills.

• Comfortable with computers and practice management software (experience with Cornerstone or similar systems is a plus).

• Ability to handle emotional situations with compassion and professionalism.

• Must be reliable, punctual, and able to work a flexible schedule, including some Saturdays.

What We Offer:

• Competitive hourly wage

• Health, dental, and vision insurance

• Paid time off

• Employee pet care discounts

• Opportunities for continuing education and career growth

• A supportive, team-oriented culture

Join a team that values integrity, service, and teamwork. Help us continue to provide the compassionate, high-quality care our community has come to expect.

Apply today and become a part of the Phoenix Road Animal Hospital family!