Associate Director, Tech Business Project Manager

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education. Planned Parenthood values the experience of employees, and our cultural ethos is “In This Together” which aims to support a workplace culture that centers on belonging, learning, and individual recognition.

We are seeking a highly skilled and experienced Associate Director, Tech Business Project Manager. This role reports directly to the Director, IT & Information Security Portfolio & Project Management in the Tech Strategy & Services division (TSS) of PPFA and is focused on the planning and execution of technical projects to support our business partners. TSS, under the leadership of the Chief Information Officer (CIO), includes both Information Security (InfoSec) and Information Technology (IT) teams and provides the strategy, execution, and operational support of information security and information technology value-added solutions that enable our business processes and safeguards our assets entrusted to Planned Parenthood by its patients, supporters, donors and staff.

This position is a hybrid role and requires working 2 days per week in our NYC office.

Purpose: 

The Tech Business Project Manager is responsible for the successful planning, execution, and closeout of technology programs and projects in support of our Technology Business Partnership program. The ideal candidate will possess a strong background in managing large-scale technology initiatives, driving project execution, and delivering technology solutions that align with business objectives. This role requires a strategic thinker who can leverage their combined project management, technology, and data expertise to navigate complex organizational structures and lead cross-functional project teams in a fast-paced, enterprise environment. This role is expected to deliver quality solutions in technology domains including infrastructure, system implementation, data, process improvement, and more.

Delivery:

● Take full ownership of the planning & execution of complex business technology projects with cross-functional project teams while producing and maintaining common project artifacts such as charters, scope statements, work breakdown structure, detailed project plan and project reporting for all stakeholder groups.

● Demonstrate a comprehensive understanding of how different areas of IT and InfoSec come together to deliver project value and achieve business goals.

● Ensure assigned technology projects are scoped, planned, and executed in a consistent, professional and effective manner.

● Successfully delivers projects on time and within scope & budget.

● Adhere to technology oriented PMO-defined processes, methodologies, and best practices.

● Maintain up-to-date project plans and supporting documentation.

● Ensure project records feeding automated reporting workflows to leadership remain up-to-date.

● Leverage and contribute to the maintenance and updating of departmental document templates utilized by the PMO.

● Serve as PMO ambassador of good project management acumen and PMO-defined best practices as well as alignment with Infrastructure Technology International Library (ITIL), when appropriate, and when working with project teams and other stakeholders across the business.

● Foster positive working relationships with project team members and stakeholders of all levels of seniority.

● Proactively identify risks & issues and plan and execute management strategies where needed. 

● Develop and manage project budgets, ensuring optimal allocation of resources, and track financial performance against budgets. 

● Actively contribute to advancing the maturity of the technology-oriented PMO and supports implementation of improvement recommendations (may be in the form of policy, process, methodology, template, technical, relationship, communication improvements).

● Execute project close-out and prepares final executive-level reports, including lessons learned and accomplishments.

● Draw from a broad set of learned project management tools, techniques, and methodologies to provide a tailored approach to project management based on the needs of specific projects and the greater organization as a whole.

● Develop a thorough understanding of business processes and systems used by PPFA including Finance, Development, PC&E etc. and provide strategic guidance on appropriateness of tools and methodologies as it relates to achieving business goals. 

Engagement: 

The Technology Business Project Manager will engage with cross-functional business stakeholders and vendor partners across the organization including Finance, Development, PC&E, etc. along with both InfoSec and IT team members to support business priorities. They will also:

● Leverage excellent communication, interpersonal, and technical skills with a strong ability to lead by influencing to keep projects on track.

● Cultivate high quality, trusted working relationships with stakeholders across PPFA and senior leadership.

● Formulate strong partnerships with Technology Business Partners, Enterprise Application Owners, Enterprise Architecture, Infrastructure & Operations SMEs, and other key team members across TSS and the organization to ensure successful project delivery for our business partners across the organization.   

● Act as an ambassador of project management and technology best practices when representing TSS and PMO in meetings with project stakeholders.

● Persuade and lead by influence through communication and diplomacy skills; may negotiate with external parties. 

● Facilitate open communication and discussion between stakeholders while proactively developing, executing, and adjusting as needed project-specific communications plans tailored to meet the needs of various project stakeholders while ensuring efficient use of stakeholders’ time during meetings. 

● Create a dynamic team culture on projects that achieves results and enables self-empowered project team members to problem-solve and deliver successfully. 

● Build a collaborative environment where all team members feel valued and welcome while openly encouraging others to participate and ensure that diverse views are represented.  

Knowledge, Skills, and Abilities (KSAs): 

● 5+ years of experience in technology project and program management experience in an enterprise technology PMO is required.

● Familiarity with PMBOK is required.

● Technology project management experience that includes delivering enterprise-wide solutions for Information Technology and Information Security is strongly preferred.

● Degree in Business, Management, or Information Technology-related field is preferred, but not required.

● Project Management Professional (PMP) certification is preferred, but not required.

● Experience working in an enterprise technology project management office (PMO) and an understanding of the role a PMO plays in an enterprise technology organization

● Comprehensive project management acumen and understanding of the servant-leadership role of a project manager on a project team, with a strong understanding of project management best practices (e.g., PMBOK), methodologies (e.g., Agile, Waterfall, Hybrid) and common tools (e.g., Asana, Jira, Adobe Workfront, etc.). 

● Ability to lead by influence while managing the complexities associated with enterprise-wide strategic initiatives and be able to communicate effectively with executive-level personnel, verbally and in writing. 

● Stays current with developments in new market trends and innovations in project and program management skills  

● Experience working with automated program- and portfolio-reporting solutions is a plus. 

● Experience working with common business analysis methods and techniques is a plus.

● Experience working in a fast-paced environment and managing multiple projects with competing priorities

● Knowledge of Information Technology Infrastructure Library (ITIL) a plus.

● Ability to facilitate working sessions with large, cross-functional teams (technical and non-technical)

● Experience in the areas of process/workflow modeling and root cause analysis.

● Familiarity with enterprise IT systems & infrastructure, software development lifecycle (SDLC), and cloud technologies. 

● Ability to participate meaningfully both in technical discussions with subject-matter experts (SMEs) and in high-level strategic discussions with Tech and organizational leadership, with the knowledge and understanding to appropriately tailor messaging based on audience

● Ability to understand core functionalities of technology systems, familiarity with common Finance and Donor systems is a plus.

● Has high ethical standards and exemplary customer service skills.

Travel: 0-10%, as needed

Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.   

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.

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Roles that are denoted as NYC, DC, or both will work a hybrid schedule and are expected to work in their assigned PPFA office a minimum 2 days per week unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.