Cloud Systems Engineer - Los Angeles, CA

Planned Parenthood Los Angeles is seeking an experienced Cloud Systems Engineer. Under the direction of the VP of IT, the Cloud Systems Engineer serves as the hands-on owner, Subject Matter Expert, and primary point of contact for PPLA's Cloud ecosystem of products. This includes managing the Microsoft 365 stack, Azure, AWS, and Citrix services, and all related products, licenses, and integrations. The role is responsible for ensuring that all Cloud services, both PPLA managed as well as vendor hosted and managed, are right sized to optimize both utilization and costs, with a focus on efficient license management. This role will help lead all Cloud and Cloud migration related projects from an infrastructure perspective, managing cloud consumption to control costs, and ensuring seamless integration and functionality of Cloud services across the organization. This role collaborates closely with internal teams and third-party vendors to implement, maintain, and scale Cloud solutions that align with the business's evolving needs. Additionally, the role will provide continuous training to the IT team on Cloud tools, act as an in-house consultant for Cloud opportunities and license management and maintain technical leadership over the entire Cloud ecosystem within PPLA. They also have hands-on involvement with escalated help desk issues and ensure the successful execution of all Cloud related projects and ongoing maintenance, serving as a key part of the high-performance Agile IT department.

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

All employees of PPLA are defined as Healthcare Workers by current Public Health Orders and are required to receive the seasonal influenza immunization and updated COVID-19 immunization (2024-2025 formula) OR wear a respiratory mask when in contact with patients or working in patient care areas. 

• Bachelor’s degree or higher in a technology related field, or relevant certification and equivalent experience required.
• Minimum of 12 years of IT engineering experience with a minimum of 8 years of systems and network experience required.
• Minimum 8 years’ direct hands-on experience required with Cloud solutions in Enterprise environments required
• Certifications relevant to Microsoft 365 and cloud services management such as Microsoft Certified: Enterprise Administrator Expert or similar credentials that validate deep expertise in Cloud technologies and services highly preferred
• Certifications in cybersecurity, such as CISSP or CISM, to underline a strong emphasis on security, particularly valuable in a healthcare setting highly preferred.
• Minimum 5 years’ experience of ITIL framework, ideally backed by certification, to ensure best practices in IT service management and continuous improvement processes are understood and applied required.
• Experience with agile and scrum methodologies, certified Scrum Master or similar qualifications could be beneficial, underscoring the ability to manage projects effectively and adapt to agile working environments highly preferred
• Minimum 5 years’ experience in deploying and managing Microsoft 365 services including OneDrive, SharePoint, Teams, InTune, and EntraID, preferrably in a healthcare environment required.
• Minimum 5 years’ experience in implementing Microsoft Azure and AWS solutions with a focus on integration, efficiency, and functionality across a diverse technology ecosystem required.
• Familiarity with implementing security protocols that align with the Zero Trust framework and data protection measures, critical for maintaining the security and integrity of sensitive health data highly preferred.
• Experience conducting security assessments and audits, highlighting the capability to identify vulnerabilities and implement risk mitigation strategies effectively highly preferred.
• Minimum 5 years’ experience Integration of Cloud products with other essential platforms and technologies, such as EHR systems, and SSO authentication applications, demonstrating the ability to work in a technologically diverse environment.
• Extensive knowledge and hands-on experience with Microsoft 365 applications including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.

• Extensive experience designing and building and migrating to Enterprise Azure and AWS environments.
• Expertise in managing and configuring Intune for mobile device management (MDM) and mobile application management (MAM). Skills in deploying apps, securing devices, and configuring policies for Windows, iOS, and Android devices.
• Understanding of managing identity and access with EntraID, including setting up and maintaining conditional access policies, and secure authentication methods.
• Strong capabilities in managing user accounts, licenses, and access across environments, leveraging Azure Active Directory and Active Directory Domain Services.
• Knowledge of Microsoft 365, Azure, and AWS security tools and ability to apply these in creating secure environments, including data governance, loss prevention, and rights management policies.
• Skills in managing and configuring desktop environments, including Windows OS deployment, updates, and patches management using Windows Update for Business and other tools.
• Ability to automate repetitive tasks and manage services efficiently using PowerShell.
• Proven experience with migrating systems to Cloud solutions including Azure, M 365, and AWS, and integrating various platforms seamlessly.
• Fundamental understanding of networking principles that are crucial for ensuring smooth cloud connectivity and service delivery.
• Ability and willingness to travel within Los Angeles County.
• Reliable means of transportation for onsite and off-site work.
• If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

• Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
• Design, build, deploy, and manage the deployment of Microsoft Azure products and solutions including hosted resources, data storage, and virtual networks.
• Collaborate with IT leadership  with the migration of on-prem systems and services, such as file servers, application servers, and domain management servers and services to Cloud systems, focused on efficient Cloud services and license utilization and strengthening our business continuity and resiliency.
• Build, deploy, manage, and act as subject matter expert for Microsoft 365 services including OneDrive, SharePoint, Teams, InTune, and EntraID within a clinical healthcare environment.
• Collaborate with IT leadership on the migration of data from on-prem data repositories (file servers) to OneDrive and SharePoint, focusing on security and DLP, along with facilitating the associated workforce’s workflow change management
• Ensure seamless integration of Microsoft products with other platforms and technologies, including EHR systems (preferably NextGen), Okta, Great Plains, Acumatica, and ITSM systems such as SolarWinds.
• In partnership with IT leadership lead on-prem and Cloud system consolidation and simplification initiatives to streamline, secure, strengthen, and future-proof the PPLA network and systems infrastructure.
• Support the enforcement of policies related to identity management, ensuring compliance with our regulations and standards.
• Create and support the enforcement of data governance policies to ensure data integrity, security, and compliance with healthcare regulations.
• Oversee data management processes, ensuring data is accessible, reliable, and secure to meet the needs of a diverse group of stakeholders 
• Implement data classification and protection measures against all data storage in Cloud solutions in line with the Zero Trust framework and the principle of least privilege.
• In close collaboration with IT leadership and other IT teams and partners, develop and continuously improve security practices, applying the Zero Trust framework to protect organizational assets.
• Implement security best practices and compliance measures, ensuring all systems are planned, designed, and implemented to adhere to healthcare-specific security standards, organizational policies and internal standardized procedures.
• Conduct regular security assessments and audits to identify vulnerabilities and mitigate risks.
• Collaborate with cross-functional teams to support IT initiatives and projects, promoting a collaborative and efficient work environment.
• Assist and support network infrastructure management to maintain and enhance security. 
• Apply knowledge of the ITIL framework for effective IT service management and continuous improvement.
• Utilize agile and scrum methodologies to manage projects and deliver solutions efficiently, ensuring timely completion and high-quality outcomes.
• Effectively collaborate with MSPs to ensure the delivery of high-quality IT services and support.
• Facilitate clear and consistent communication between internal IT teams and MSPs.
• Participate in the on call rotating schedule for IT department 

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic life/AD&D policy with additional voluntary coverage options
• Short Term Disability, Critical Illness and Accident policies
• 403(b) Retirement plan with up to 3% employer match
• Medical and Dependent Flexible Spending Account plans
• Public Transportation and Commuter Pre-Tax Reimbursements
• Generous vacation, sick, and holiday benefits
• Hiring range $139,333 - $167, 200 per year (Exempt)

Compensation Philosophy and Position Hiring Range:

At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.

Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law.  PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.