Online Booking Assistant - job 2 of 2

As an Online Booking Assistant at Plumber Brother, you will play a critical role in helping our customers schedule plumbing services through our online platform. Your main task will be to manage and streamline online bookings, ensuring that clients have a hassle-free experience. You will be the first point of contact for customers looking to schedule services, and your exceptional organizational and communication skills will help you thrive in this remote position. If you are tech-savvy, detail-oriented, and passionate about providing outstanding service to our clients, we would be excited to have you join our team!

Responsibilities

• Manage and oversee online booking inquiries through our website and app.
• Assist customers with the online booking process, guiding them through selecting services and appointment times.
• Ensure all bookings are accurate and customer information is updated in our system.
• Respond promptly to customer inquiries related to online booking and troubleshooting any issues.
• Work closely with the plumbing team to ensure service availability and scheduling.
• Gather feedback from customers to improve the online booking experience.
• Maintain a thorough understanding of Plumber Brother’s services, promotions, and policies.

• Experience in an administrative or customer service role, preferably in a booking or scheduling function.
• Strong communication skills, both written and verbal.
• Proficient in using online booking systems and CRM software.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Knowledge of plumbing services is a bonus but not mandatory.
• Flexible and adaptable to changes in the booking schedule or company policies.