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Online Booking Assistant - job 1 of 2

As an Online Booking Assistant at Plumber Brother, you will play a critical role in helping our customers schedule plumbing services through our online platform. Your main task will be to manage and streamline online bookings, ensuring that clients have a hassle-free experience. You will be the first point of contact for customers looking to schedule services, and your exceptional organizational and communication skills will help you thrive in this remote position. If you are tech-savvy, detail-oriented, and passionate about providing outstanding service to our clients, we would be excited to have you join our team!

Responsibilities

Manage and oversee online booking inquiries through our website and app.
Assist customers with the online booking process, guiding them through selecting services and appointment times.
Ensure all bookings are accurate and customer information is updated in our system.
Respond promptly to customer inquiries related to online booking and troubleshooting any issues.
Work closely with the plumbing team to ensure service availability and scheduling.
Gather feedback from customers to improve the online booking experience.
Maintain a thorough understanding of Plumber Brother’s services, promotions, and policies.

Experience in an administrative or customer service role, preferably in a booking or scheduling function.
Strong communication skills, both written and verbal.
Proficient in using online booking systems and CRM software.
Excellent organizational skills and attention to detail.
Ability to work independently and manage multiple tasks effectively.
Knowledge of plumbing services is a bonus but not mandatory.
Flexible and adaptable to changes in the booking schedule or company policies.

Average salary estimate

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$0K

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What You Should Know About Online Booking Assistant, PLUMBER BROTHER

Join Plumber Brother as an Online Booking Assistant, where you'll make a meaningful impact by helping customers effortlessly schedule plumbing services through our user-friendly online platform. This role serves as the first point of contact for clients seeking plumbing assistance, and your superb communication skills and organizational abilities will be key to ensuring a smooth booking experience. Every day, you’ll manage and streamline online inquiries, guiding customers through selecting services and appointment times with ease. Accuracy is your best friend as you ensure all bookings are correct and customer information is kept up to date. Additionally, you'll respond to inquiries and troubleshoot any issues that arise, collaborating closely with our plumbing team to align service availability with clients' needs. Your keen attention to feedback will help us continuously improve our online booking experience. We’re looking for someone who is detail-oriented, tech-savvy, and dedicated to delivering exceptional customer service. Past experience in an administrative or customer service role, especially in booking or scheduling, is a plus. If you thrive in a flexible and dynamic environment and are eager to learn more about Plumber Brother’s offerings, we would love to have you join our team remotely!

Frequently Asked Questions (FAQs) for Online Booking Assistant Role at PLUMBER BROTHER

What are the key responsibilities of the Online Booking Assistant at Plumber Brother?

The Online Booking Assistant at Plumber Brother will manage online booking inquiries, assist customers in the booking process, ensure the accuracy of bookings and customer information, promptly respond to inquiries, and maintain alignment with the plumbing team's scheduling.