Software Implementation Consultant I (Location Acquisition Services Financial)- US

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

*This role is a remote role and can be based in the U.S. or Canada*

Position Summary

The Software Implementation Consultant, Location Acquisition Team- Financial will serve as a strategic advisor, guiding the customer through the migration process to ensure a seamless transition during facility acquisitions. With a consultative approach, this role will help customers align financial data and workflows with their long-term organizational goals, optimizing business outcomes.

By fostering strong relationships, the Consultant will become a trusted partner, providing expert counsel on solution adoption, data transformation, and best practices that drive efficiency and innovation. This role involves conducting in-depth analyses of customers' current and future operational needs, delivering tailored recommendations for solution configurations and process enhancements that position them for long-term success.

The ideal candidate will be proactive, adaptable and customer-centric, demonstrating agility, transparency, and strong communication skills to support organizations through this critical transformation. The position requires up to 25% on-site travel to customer locations and regional meetings to ensure hands-on collaboration and engagement.

Key Responsibilities:

•Leading the customer engagement as the principal financial consulting liaison, coordinating with internal and external stakeholders to align on delivery approach

• Establish and maintain excellent client rapport via phone, meetings (primarily online but could include in person) and email to build strong successful customer relationships

• In collaboration with the project manager, proactively predicting, identifying and communicating issues, risks, escalations, and delays to ensure an exceptional customer experience and successful implementation

•Acting as a trusted advisor to the customer, developing approaches that consider the impact to business and daily workflows

• Implementing best-practice solution deployment strategy to drive desired customer business outcomes and value

• Educating and collaborating with the customer on recommended delivery or implementation approach

•Travelling to customer on-site locations to lead and direct meetings and presentations, interactions with customers

•Having an in-depth knowledge about PointClickCare's solutions, customers' industry, and functional business processes

•Exceptional communication skills both written and verbal to gain deep understanding of customers business workflows and processes and the ability to convey recommended solution, deployment, and customer workflow enhancement recommendations

•Understanding customer organizational change management needs, including the development and execution plan for user readiness and acceptance.

•Consulting with the project and customer executive teams about how to best implement and use the PointClickCare solution suite to achieve objectives.

• 25% on site travel to customer sites and regional meetings.

Your Key Strengths:

• Post-secondary education (college or university) Health care field (Preferred not required)

•Financial background (i.e. Business Office Manager, Consulting, Accounting, etc)

• Background in Business Administration, Software Implementations, Or Billing/Financial Cycles within Healthcare space

• In-depth industry experience in assisted living, skilled nursing, or senior living

•Solid understanding of facility financial workflows & processes

•Experience in a product support and consulting environment

•Professional experience implementing or supporting software platforms is preferred

• Prior experience in a customer-facing position in a tech and/or SaaS environment

• Prior experience in long-term care mergers and acquisitions process is preferred

• Prior experience with geographically dispersed development teams preferred

• The ability to quickly learn new concepts and technologies and convert them into customer solutions

•Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met

• Ability to understand business processes from a customer perspective

• Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights

•Must be results oriented, and demonstrate a can-do attitude – adaptability, teamwork and problem-solving

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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