Senior Associate, Care Operations

Role Description

Your North Star: Support core operational processes to improve clinician efficiency and utilization as we scale.

In this role you will: report into our Director, Care Operations and have the following responsibilities: 

• Identify opportunities for standardization and streamlining of clinical workflows, including collaboration with operations, clinical, and product leadersOwn the design, testing, implementation, and documentation of process improvements to drive clinician efficiency and enable clinicians to operate at the top of their license
• Owning various operational processes to drive improvements to clinician efficiency
• Develop training materials for clinicians on new processes, workflows, and products/features
• Maintain the clinical knowledge management platform with up to date SOPs, job aides, and protocols
• Support ongoing enhancements to templates/configuration of our electronic health record (EHR) and other clinical platforms   

Who you are

• 3+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
• Strong analytical skills with experience using data to inform decisions, optimize processes, and track performance metrics
• Exceptional project management and prioritization skills
• Experience building and scaling operational processes
• Results-oriented operator who moves fast
• Meticulous attention to detail and highly organized
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians and product teams
• Passionate about maternal and child health

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven company where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

• Remote working environment 
• Competitive healthcare benefits & vacation policy
• Generous equity compensation
• Professional development opportunities

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $75,000 - $85,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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