Sales Operations Specialist

We are looking for a detail-oriented and proactive Sales Operations Specialist to join our growing sales team.

This role will play a critical part in optimising post-sale processes, ensuring a smooth and efficient client onboarding experience, and maintaining a clean and organised CRM. You will also analyse team KPIs, streamline workflows, and support data-driven decision-making across the sales team. We are seeking a personable and approachable individual who excels at building strong relationships and consistently demonstrates exceptional problem-solving skills.

Key Responsibilities:

• Manage and improve the after-sales process, including chasing missing client documentation to expedite onboarding
• Maintain and optimise the CRM system to ensure data accuracy and consistency
• Analyse team performance metrics and provide actionable insights to enhance sales efficiency
• Comfortable talking to clients on a daily basis via phone & video calls
• Develop and document standardised processes for the sales team and ensure their implementation
• Collaborate with cross-functional teams to align sales operations with business objectives
• Generate regular performance reports and dashboards for the sales leadership team
• Assist in implementing and managing sales tools to improve team productivity
• Identify opportunities to automate tasks and improve operational efficiency

Qualifications:

• Proven experience in sales, sales operations, sales support, or a similar role
• Strong proficiency in CRM systems (HubSpot) and data analysis tools
• Excellent organisational skills with a keen eye for detail
• Strong analytical and problem-solving abilities
• Ability to work collaboratively across teams and departments
• Familiarity with sales and onboarding workflows is a plus
• Excellent communication skills, both written and verbal

• Annual Bonus
• 28 Days Holiday
• Pension
• Life Insurance
• An annual budget for a range of other benefits, including a health cash plan
• Away Days
• Flexible Working