Sales/Operations Administrator - Golf Travel Industry (Logistics Focused)

Are you passionate about golf and delivering exceptional customer service? Do you excel in a fast-paced, dynamic environment? Premier Golf, a global leader in luxury golf travel, is seeking a highly organized and customer-focused Sales Administrator to join our growing team in downtown Alpharetta, Georgia.

About Premier Golf

Since 1989, Premier Golf has been setting the standard in luxury golf travel, curating world-class experiences for discerning clients around the world. As the official travel provider for multiple Ryder Cups, we have delivered unforgettable golf vacations to over 30,000 travelers.

With our recent partnership with Your Golf Travel, Europe’s largest golf travel company, we are expanding our offerings, enhancing our events, and investing in top talent to drive future success. Additionally, we continue to make strategic investments in other businesses and are proud to be the official travel partner of the PGA of America.

Now is the perfect time to join us on this exciting journey!  

About the Role – Sales Administrator

We are looking for a detail-driven and proactive Sales/Operations Administrator with a background in the travel industry to provide seamless support to our Sales Agents. This role is integral to ensuring a flawless booking experience for our clients, from the initial inquiry to the final itinerary confirmation. If you thrive in a high-energy, customer-centric environment and have a passion for golf travel, this is the perfect opportunity to contribute to a world-class organization.

Key Responsibilities:

• Booking Management: Oversee and maintain client reservations in our system with precision and accuracy. 
• Vendor/Tour Logistics – Liaise with suppliers to confirm accommodations, golf tee times, transportation and sightseeing elements of the program
• Sales Support: Collaborate closely with Sales Agents to transition bookings from inquiry to confirmed upon confirmation of these services.
• Client Coordination: Ensure all travel details, including rooming lists, flight manifests, and special requests, are accurately recorded and communicated. 
• Quality Control: Identify any potential conflicts in the itinerary, ensuring all details are correct, and resolve operational issues before they affect the client
• Payment Processing: Manage payment transactions and reconcile bookings in collaboration with the Accounting team. 
• Follow-ups & Confirmations: Regularly liaise with suppliers to secure tee times, accommodations, and other key travel elements.
• Group Bookings & Logistics: Support the coordination of large group bookings, managing room blocks, transportation, and event logistics.
• Premium Client Services: Provide high-level customer service by assisting with dinner reservations, caddie requests, additional rounds of golf, sightseeing and other personalized travel enhancements.

What We’re Looking For:

• Travel Industry Experience: Proven experience in a sales support or customer-focused role within the hospitality or Travel Sector 
• Attention to Detail: Highly organized with exceptional accuracy in handling client bookings and administrative tasks.
• Industry Knowledge: A strong understanding of luxury travel, with the ability to engage confidently with clients about premium destinations and experiences. Some knowledge of golf and golf travel is beneficial but not required..
• Communication Skills: Professional and articulate in both written and verbal communication, with a client-first approach.
• Time Management: Ability to prioritize tasks efficiently in a high-paced environment while maintaining a high level of accuracy.
• Team Player: Motivated, goal-oriented, and able to thrive in a competitive yet collaborative setting.
• Office Presence: Available to work from our headquarters in downtown Alpharetta a minimum of 3 days per week.
• Technology Proficiency: Strong computer literacy and efficiency in using CRM systems, booking platforms, and communication tools to manage client relationships and sales processes effectively
• Language Skills: Proficiency in Portuguese or Spanish is a plus but not required.

Why Join Premier Golf?

• Be part of a global leader in golf travel with a legacy of excellence spanning over three decades.
• Work with a passionate, golf-loving team in a dynamic and exciting industry.
• Opportunity for growth within a rapidly expanding company backed by a major international travel brand.
• Competitive salary & benefits package, including travel perks, professional development opportunities, and an inspiring workplace in Alpharetta.