Warranty Booking Agent

Winners Work Here!

Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Warranty Booking Agent Responsibilities:

Close repair orders when repairs are complete

Resolve and process all claims corrections and charge-backs daily

Assist Customer Service Representatives with closing open repair orders

Assist Customer Service Representatives and Service Technicians with questions

Assist management with special projects, audits, reports, etc., as requested

Maintain positive communications/relationships with service and all departments.

Perform all other duties as assigned

Warranty Booking Agent Requirements:

Knowledge of trucking equipment installation and repairs

Excellent verbal and written communication skills

Demonstrated customer service skills

Ability to read and comprehend written instructions and information

Knowledge of automotive parts

Two years of experience in an office position

Ability to deal effectively, listen and communicate with all customers and co-workers

Ability to operate all necessary office equipment

Required Education

High school diploma or the equivalent and two year related experience or equivalent combination of education and experience.

Preferred Education

2-4 year’s related experience and/or training; or equivalent combination of education and experience

IND-SERVICE

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

Premier Truck Group is an equal opportunity employer.