Lead Patient Coordinator (Medical Receptionist - Full Time) - Hackensack

Schweiger Dermatology Group's Ultimate Employee Experience:  

• Multiple office locations, find an opportunity near your home   
• Positive work environment with the tools to need to do your job and grow
• Full time employees (30+ hours per week) are eligible for:
  • Medical (TeleHeath included), HSA/FSA, Dental, Vision by 1st of the month after hire date
  • Company HSA contribution    
  • Eligible for 401K 
  • Your birthday is an additional personal holiday   
  • Company Sponsored Short Term Disability
  • Pre-tax savings available for public transit commuters   
• Part-time employees (less than 30 hours)
  • Eligible for Dental, Vision, and 401K on 1st of the month after date of hire
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services 

Job Summary: Full-Time Lead Patient Coordinator at our Hackensack Office. The Lead Patient Coordinator is responsible for assisting the General Manager with supervising front office duties and staff. Previous healthcare experience is required.

Schedule: Full time, 30+ hours per week. Availability Monday through Friday with rotating Saturdays during business hours of 7am-7pm. Open Flexibility to help cover in a team environment is needed.  

Lead Patient Coordinator/Medical Receptionist:

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Must exude a strong understanding of and enforce CLIA, OSHA and HIPAA regulations.
• Train and supervise all front office staff. Check that beginning and end of day checklists are performed and signed off daily. Conduct weekly meetings with fellow PCs. Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Responsible to oversee that the front office staff is performing the scheduling tasks timely and correctly. Ensure that all scheduling, cancellations and confirmations and superbill entry are being done appropriately.
• Oversee the creation of new medical records for each patient. Obtain all necessary copies of insurance cards, referrals, and demographic information. Responsible to assure that the staff is correctly entering data into system.
• Responsible for auditing PC checklists and ensuring closing duties are being performed correctly. Must oversee that cash deposits are locked up in the appropriate location.      
• Always maintain a neat and orderly work area throughout the office.
• Maintain all office equipment, office supply inventory and follow bi-weekly ordering protocol.
• Have thorough knowledge of ALL procedures performed at offices.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Lead by example, maintains office presence and highest level of professionalism.
• Maintain confidentiality of all patient and employee information.

Qualifications:

• Healthcare Experience is required.
• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills and be a great multitasker.
• Prefer prior experience working in a dermatology / medical environment. 
• Open availability to work during weekdays and weekends.