Dutch Speaking Customer Care Support Expert for E-commerce - Remote in Greece

Patrique Mercier Recruitment PT is on the lookout for a Dutch Speaking Customer Care Support Expert for a vibrant e-commerce company, offering a remote position based in Greece. This role is a fantastic opportunity for individuals who thrive in a fast-paced environment and are passionate about providing excellent customer experiences. As a Customer Care Support Expert, you will interact with Dutch-speaking customers, addressing their inquiries and assisting them with their online shopping experiences, ensuring they receive the best possible support.

Responsibilities

• Deliver top-notch customer support to Dutch-speaking clients through email, chat, and social media platforms.
• Assist customers with product inquiries, order processing, returns, and payment-related questions.
• Troubleshoot issues swiftly and effectively while maintaining customer satisfaction.
• Document customer interactions accurately in the CRM system to track performance metrics.
• Work closely with the logistics and sales teams to resolve complex queries and improve service quality.
• Educate customers on product details, promotions, and the e-commerce platform to enhance their shopping experience.
• Continuously gather feedback from customers to identify opportunities for service improvement.

• Fluency in Dutch (both written and spoken) along with proficient English communication skills.
• Prior experience in customer service, e-commerce, or related fields is beneficial.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Excellent interpersonal skills and a customer-focused mindset.
• Ability to work independently and collaboratively in a remote team environment.
• Familiarity with e-commerce platforms and CRM software is a plus.
• Strong organizational skills with the ability to manage multiple customer inquiries simultaneously.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors