Junior Customer Experience Consultant - No experience needed

The House of Mercier is excited to announce an opening for a Junior Customer Experience Consultant position. If you have a passion for customer service and a desire to build a career in a lively and supportive environment, this is the perfect opportunity for you! As a Junior Customer Experience Consultant, you will engage with customers, understand their needs, and work to deliver excellent service. Even if you have no prior experience in this field, we will provide you with extensive training and development to ensure you succeed in your new role. You will play a crucial role in enhancing our clients' experiences, contributing to the overall success of our agency. If you are enthusiastic, proactive, and eager to learn, we want you on our team!

Responsibilities

• Interact with clients through various channels (phone, email, chat) to address inquiries and provide support.
• Assist customers in navigating our products and services and ensure they have a positive experience.
• Document customer interactions and issue resolutions accurately in our database.
• Work closely with team members to share insights and feedback to improve service delivery.
• Participate in training sessions to enhance your skills and product knowledge.
• Help identify potential areas of improvement based on customer feedback.
• Promote brand loyalty by creating memorable experiences for our customers.

• Excellent communication and interpersonal skills.
• A friendly and positive demeanor with a genuine interest in helping customers.
• Ability to work well within a team and collaborate with peers.
• Enthusiasm for learning and taking on new challenges.
• Basic computer proficiency and familiarity with common software applications.
• Strong organizational skills and attention to detail.
• A proactive approach to problem-solving and customer service.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan