Italian Speaking Customer Service for High-End Coffee Machines

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service representative for a prestigious client in the online media sector, specializing in high-end coffee machines. This role requires a passion for premium products and a flair for exceptional customer service. As a representative in this vibrant industry, you will play a crucial part in not only supporting Italian-speaking customers but also bringing their coffee experiences to life. The ideal candidate will possess the ability to effectively communicate product benefits, resolve inquiries, and maintain high satisfaction levels among discerning clients. It is essential to connect with customers on a personal level, understanding their specific preferences and concerns while showcasing the unique features of our luxury coffee machines. Join us at The House of Mercier, where we pride ourselves on creating meaningful connections between talented individuals and remarkable roles, and be part of a dynamic team that values innovation, excellence, and customer-centric service.

Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers in identifying their needs and offering solutions related to high-end coffee machines.
• Handle product inquiries, technical support, and troubleshooting with professionalism and accuracy.
• Process orders, returns, and exchanges efficiently while maintaining meticulous records.
• Educate customers about product features, maintenance, and best practices for optimal use.
• Collaborate with the sales and marketing teams to share customer feedback and enhance service delivery.
• Stay updated on product knowledge, industry trends, and competitor offerings to engage customers effectively.

• Fluent in Italian and English, both written and spoken, with strong communication skills.
• Previous experience in customer service, preferably in the luxury or high-end product sector.
• Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.
• Passion for coffee and knowledge of coffee machines is highly desirable.
• Proficiency in using customer service software and tools.
• Ability to work flexible hours, including weekends and holidays as needed.
• Excellent interpersonal skills with a focus on building and maintaining customer relationships.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...