Remote Telehealth Coordinator

Web Pediatric is seeking a dedicated and organized Telehealth Coordinator to join our innovative team in the Hospital & Health Care industry. In this vital role, you will be responsible for overseeing the telehealth services we provide to our pediatric patients, ensuring that they receive high-quality care in a convenient and efficient manner. As telehealth becomes an increasingly essential element of healthcare delivery, our Telehealth Coordinator will play a key part in managing virtual appointments, coordinating with healthcare providers, and facilitating communication between families and our medical staff. You'll be the point of contact for our patients and their families, offering support and guidance throughout their telehealth experience. This role is perfect for someone with a passion for healthcare technology and patient engagement, who thrives in a fast-paced environment where they can directly impact patient care. The ideal candidate will be detail-oriented, possess excellent communication skills, and be adept at navigating both healthcare regulations and telecommunication technologies. If you are ready to join a forward-thinking organization that prioritizes pediatric health and embraces the future of healthcare delivery, we encourage you to apply and help us enhance the telehealth experience for our patients and their families.

Responsibilities

• Oversee the scheduling and coordination of telehealth appointments for pediatric patients.
• Act as the liaison between healthcare providers, patients, and families to ensure a seamless telehealth experience.
• Manage the telehealth platform and troubleshoot any technical issues that may arise during virtual appointments.
• Educate patients and families on the telehealth process, including how to access services and troubleshoot common technology issues.
• Ensure compliance with healthcare regulations and telehealth standards in all telehealth operations.
• Collect and analyze data on telehealth usage and outcomes to improve service delivery and patient satisfaction.
• Collaborate with clinical staff to develop and refine telehealth protocols and workflows.

• Bachelor's degree in healthcare administration, nursing, or a related field preferred.
• Previous experience in a healthcare setting, particularly in telehealth coordination or similar roles.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Excellent verbal and written communication skills to effectively interact with patients, families, and healthcare providers.
• Proficient with telecommunication technologies and virtual healthcare platforms.
• Familiarity with healthcare regulations, particularly those related to telehealth and patient privacy.
• Ability to work well under pressure and demonstrate problem-solving skills when facing challenges.